How Can We Help You?

Browse or search below to find the information you're looking for.


How do I change my mailbox password?

  1. Call your voicemail access number 
    (513) 554-1234 - Cincinnati or Indiana 
    (859) 392-1234 - Northern Kentucky 
    (937) 619-1234 - Dayton area 
  2. Listen to the introductory prompt
  3. Press # (You can interrupt the introductory prompt by pressing the # key)
  4. Enter your ten-digit mailbox number (your telephone number including area code)
  5. Enter your password (if you have multiple mailboxes, this is the password associated with the mailbox you are checking)
  6. Press 4 for Personal Options
  7. Press 2 for Administrative Options
  8. Press 1 to Change Your Password