How Can We Help You?

Browse or search below to find the information you're looking for.

 

What to expect

The Cincinnati Bell service technicians will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). This time frame is the window for the technician arrival and not for the installation of your services. There may be situations when your technician does not arrive until the end of your time frame window.  The installation of your services can take anywhere from 2 to 6 hours depending on the number of services being installed and the wiring in your home.  

Your Cincinnati Bell service technicians will call 30 minutes prior to arrival at the number you provided when placing your order. Please make sure you answer; otherwise, your order may need to be rescheduled. Someone over the age of 18 must be present during the entire installation process. For the safety of your pet and our technician, please secure any pets while our technician is on site. The installer will need access to all phone jacks where you would like service. If you rent or lease you will need to get landlord approval before the installation, click here for the approval form. 

Apartments only – The technician may need access to the utility room to complete your installation.

See Also
When can I expect with my Cincinnati Bell installation?