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Help Center / Internet / Common Questions

Common Questions


Net neutrality is the principle that Internet service providers must treat all data on the internet the same, and not discriminate or charge by user, content, website, platform, application, type of attached equipment or method of communication. For instance, under these principles, internet service providers are unable to intentionally block, slow down or charge money for specific websites and online content. 

See Also
What is the difference between Zoomtown and Fioptics?
What is Net Neutrality?


Cincinnati Bell believes high-speed Internet is a powerful asset that facilitates access to education, employment opportunities, and health services. High-speed Internet allows entrepreneurs to start and expand businesses. And, of course, high-speed Internet supports a multitude of entertainment choices.
 
Today, Cincinnati Bell can deliver high-speed Internet to approximately 70 percent of Greater Cincinnati. That percentage will only grow as we continue our investment into building a deep fiber network across the region.
 
Our investment in fiber – which to date totals approximately $1 billion – allowed us to start offering Gigabit service to consumers in 2014. Continuing the fiber investment is the right thing to do for customers. Which makes it the right thing to do for our company.
 
Cincinnati Bell believes that a net neutral approach is also the right thing to do for our customers. And that’s how we approach every decision we make.

See Also
What is the difference between Zoomtown and Fioptics?
How does Net Neutrality affect me as a Cincinnati Bell customer?


The FCC recently voted to repeal net neutrality rules. This decision is seen as a “win” for national Internet Service Providers that supply high-speed Internet, and that aggressively lobbied for the change – although many of these providers have so far declined to discuss what the FCC’s vote means for their customers in the long term.
 
Cincinnati Bell wants you to be clear on our position:
  • We will not prioritize Internet content traffic. We have, and will continue, to keep treating all Internet traffic the same way.
  • We will not charge you a premium to access content that is freely accessible over the Internet. Our job is to maintain your connection. You decide how to leverage that connection.
In other words: The repeal of net neutrality rules will not impact Cincinnati Bell customers. Cincinnati Bell is building and maintaining a fiber network that is designed to meet the current and future bandwidth needs of our customers. There is no need for Cincinnati Bell to prioritize or throttle Internet traffic.
 

See Also
What is Net Neutrality?
What is Cincinnati Bell's stance on Net Neutrality?

ZoomTown is Cincinnati Bell's brand name for high-speed Internet Access. ZoomTown is also referred to as an ADSL (Asymmetric Digital Subscriber Line) service. ADSL is a technology that enables you to obtain high-speed access to the Internet over your existing copper phone line, without purchasing an additional line. ZoomTown uses special technology to separate voice signals from high-speed data signals, and ZoomTown allows you to simultaneously make voice calls while maintaining a high-speed online data connection.

Fioptics is Cincinnati Bell's suite of products that are deliverd over a fiber network. Fioptics allows Cincinnati Bell to deliver the fastest internet speeds in Cincinnati ranging from 10 Mbps - 1 Gbps downstream.

NOTE: Upstream refers to the data flow from the customer's computer to the Internet. Downstream refers to the data flow from the Internet to the customer's computer.

Click here to see what is available at your address.

See Also
What is the difference between Zoomtown and Fioptics?
What is Net Neutrality?