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Common Questions


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* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

Open a Web Browser

Enter 192.168.200.1 into the address bar and click enter

This will prompt you to enter a Username and Password. These is found on the back label of your gateway. They say Administrator Username and Administrator Password.

Find the Network Settings tab located on the bottom of the page and hoover over it
 
Select Wireless for the list of options

 
On the WiFi tab you will see your current WiFi Network Name (SSID) and Password.
 

 
Under Action you will see an Edit button. Click this to change your name and password.
 

 
Please note that when you change these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

 

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway
What is the wireless gateway fee?


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* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

*If you have our Premier Internet product and have a Wi-Fi booster attached to your Zyxel 4381 Gateway then these instructions will not apply. Since this is a more complex set up we recommend calling us at 513-565-2210.
 
Open a Web Browser
 
Enter 192.168.200.1 into the address bar and click enter
 
To continue, you must read and agree to the Terms and Conditions by clicking I Agree.
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Find the Network Settings tab located on the bottom of the page and hover over it
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Select Wireless for the list of options

 
On the Wi-Fi tab you will see your current WiFi Network Name (SSID) and Password.


 
Under Action you will see an Edit button. Click this to change your name and password.

 
Please note that by changing these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

If you need assistance connecting your device to your Wi-Fi network, please use our Wi-Fi device setup tool found here. 
 

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway
Why is my Internet taxed?

Yes. Vacation Rate Service is available for all Cincinnati Bell core products, including Internet service. Rather than totally disconnecting service, customers can use Vacation Service and: 
- Pay a reduced monthly rate
- Keep all equipment
- Resume normal service after vacation
Certain customers do not qualify for Vacation Service. For vacation rate to be added there is a one-time fee of $18.30, no matter how may products are going on Vacation Rate. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit to place your account on vacation service. 
 

See Also
Why is my Internet taxed?
Why did my Internet price increase?


The $0.92/mo Utility Surcharge recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations. 

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway
What is the wireless gateway fee?

The wireless gateway, previously called modem, fee is a $8.99 charge customers pay to lease a Cincinnati Bell-owned wireless gateway from the company. By paying this lease fee and using a Cincinnati Bell wireless gateway, customers ensure that their wireless gateway receives important updates through the Cincinnati Bell network when needed and is maintained and swapped out if necessary by Cincinnati Bell at no cost to them.

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 660 / 4381 Gateway

When you first sign up for Internet service, you receive a promotional rate for service that typically lasts 12-24 months. After the promotional rate ends, all of our customers go to our standard rate for Internet service.

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 660 / 4381 Gateway
What is the Utility Surcharge?

According to law, Internet service is not taxed in Indiana, Ohio, nor Kentucky. The wireless gateway fee is a rental fee for equipment, however, and that is an item that is taxed.

See Also
What is the wireless gateway fee?
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway