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Help Center / Account & Billing / Internet / Common Questions

Common Questions

Yes. Vacation Rate Service is available for all Cincinnati Bell core products, including Internet service. Rather than totally disconnecting service, customers can use Vacation Service and: 
- Pay a reduced monthly rate
- Keep all equipment
- Resume normal service after vacation
Certain customers do not qualify for Vacation Service. For vacation rate to be added there is a one-time fee of $18.30, no matter how may products are going on Vacation Rate. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit to place your account on vacation service. 
 

See Also
What is the Utility Surcharge?
Does Cincinnati Bell offer Vacation Rate Service for my Internet?


The $0.92/mo Utility Surcharge recovers costs associated with fulfilling the Call Before You Dig (811) service requests, local utility infrastructure and operations. 

See Also
What is the Utility Surcharge?
What is the wireless gateway fee?

The wireless gateway, previously called modem, fee is a $8.99 charge customers pay to lease a Cincinnati Bell-owned wireless gateway from the company. By paying this lease fee and using a Cincinnati Bell wireless gateway, customers ensure that their wireless gateway receives important updates through the Cincinnati Bell network when needed and is maintained and swapped out if necessary by Cincinnati Bell at no cost to them.

See Also
Why is my Internet taxed?
Why did my Internet price increase?

When you first sign up for Internet service, you receive a promotional rate for service that typically lasts 12-24 months. After the promotional rate ends, all of our customers go to our standard rate for Internet service.

See Also
Why did my Internet price increase?
What is the wireless gateway fee?

According to law, Internet service is not taxed in Indiana, Ohio, nor Kentucky. The wireless gateway fee is a rental fee for equipment, however, and that is an item that is taxed.

See Also
What is the wireless gateway fee?
Why is my Internet taxed?