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Help Center / Internet / Connection, Speed & Bandwidth

Connection, Speed & Bandwidth

Wired Connection

A direct wired connection to your computer or device by connecting an Ethernet cable directly to the modem/router will provide the fastest speed your network can deliver.

Wired connections have higher bandwidth than Wi-Fi connections. When connected by Ethernet cable, a lot of data can move quickly and directly between your computer and router (gateway). On the other hand, Wi-Fi radio signals travel through the air and often run into interference from objects or other signals. This means that less information can be transmitted between a Wi-Fi device and router, resulting in slower Internet speeds.


Wireless Connection

Wi-Fi connection tends to be more convenient for users, allowing to move away from the modem/router. The wireless connection can have a negative impact on the signal and results of speed.

Wi-Fi is obviously more convenient than wired Ethernet cables. You probably won’t be connecting an Ethernet cable to your smartphone any time soon, but it matters when dealing with desktop PCs, laptops at desks, game consoles, TV-streaming boxes, and other Internet devices. When possible, Cincinnati Bell always recommends a wired (or Ethernet) connection for optimal speeds and performance. Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, your devices’ wireless standards, the devices distances from your router, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way (i.e. home and wall construction, furniture, etc.). It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications.

Click here to learn how to optimize your Internet Speed.

See Also
Will my Internet speed be impacted when more than one device is accessing the Internet?
Are there any data caps on my Internet connection?

The speed or bandwidth of your Internet service depends on the following:

  1. Speed/Product ordered from Cincinnati Bell
  2. Type of transport delivering the service to your home (i.e. Copper or Fiber)
  3. Number of devices/users simultaneously using the Internet
  4. Depending on if you are measuring wired or wireless speeds
  5. Environmental factors
  6. Other conditions

Cincinnati Bell's service is based off of wired speed delivered to your home and not Wi-Fi speeds within your home. Test your speed here. Also, see how to maximize your Internet Speeds.

See Also
What is Fiber to the Home and Fiber to the Node?
What do I need to know if I upgrade to Microsoft's Windows 10 Operating System and new Edge browser?

Cincinnati Bell is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. Click here to find out if Fioptics is available in your neck of the woods.

See Also
What is Fiber to the Home and Fiber to the Node?
How fast is my Internet service?

If two people are surfing the Net at the same time, they would equally share the bandwidth. However, since different applications utilize different amounts of bandwidth at different times, it is unlikely general surfing is noticed.  However, streaming video could slow the connection down.  In general, the more simultaneous devices using the Internet require more bandwidth for optimal performance. Click here to see ways on how to maximize your speed.

See Also
Are there any data caps on my Internet connection?
What is Fioptics 1 Gbps Internet? Why would I want 1 Gbps?

A data cap is limiting the transfer of a specified amount of data over a period of time, usually a month. While other Internet service providers in your area may cap your data, Cincinnati Bell does NOT cap or limit the amount of data you can send or receive with your Internet service.

See Also
What equipment is recommended to maximize 1 Gbps service?
What do I need to know if I upgrade to Microsoft's Windows 10 Operating System and new Edge browser?

Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At Cincinnati Bell, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.

Cincinnati Bell also provides a solution to help you ensure your computer stays safe from all viruses and spyware. By using our Internet Security All-in-One PC Protection, you can protect your computer from viruses for just $4.99 per month. Cincinnati Bell recommends all customers utilize an Internet Security Solution.

See Also
Are there any data caps on my Internet connection?
What is Fioptics 1 Gbps Internet? Why would I want 1 Gbps?

1 Gbps (gigabit per second or 1024 megabits) is the fastest Internet connection available, allowing you to access your favorite online content faster than ever before, plus provide your home phone and television all through our Fioptics connection. No other service provider in this area can offer you access to this revolutionary service with Internet speeds up to 1 Gbps. Download speeds up to 20x faster than Time Warner/Spectrum. Upload speeds up to 50x faster than Time Warner/Spectrum. Only available through Cincinnati Bell. 1 Gbps is a breakthrough service that will dramatically change the way you connect and bring the world into your home. It’s the Internet experience of the future!

Here are just a few of the exciting features unique to these breathtaking speeds:

  • Download and/or Stream video. Download and/or Stream HD video content instantly and seamlessly, with an absolute minimum or no buffering. Record, stream, and watch your favorite content right when you want it.
  • Support all of your devices. Every user, every room, every device. Don’t worry about one person live streaming an HD movie, another uploading whole libraries, and another gaming with four buddies – you’ll still be able to catch up on the full season of your favorite show on your iPad. All at the same time!
  • Protect your memories. Now you never have to worry about losing an Instagram or Facebook photo. You can easily upload, download, copy and share them to and from the cloud – and with 1 Gbps Internet service, you can do it all in seconds instead of minutes or hours.
  • Entertainment at your fingertips. No matter how you spend your time on the Internet – online shopping, reading digital magazines, watching sports, or searching for recipes – web browsing has never been easier, with instant page changes and no buffering.
  • Dominate online gaming. Online gaming has never been smoother – enjoy a truly rich, immersive multi-player experience. Stop dealing with lag and latency – 1 Gbps Internet allows you to play uninterrupted on a stable connection with no buffering.
  • Unlock the potential of your small business. Access to virtually unlimited bandwidth at an affordable rate creates endless growth possibilities for entrepreneurs, startups, and accelerator communities. Leverage the fastest internet in town for increased productivity with your cloud-based applications such as Office 365, Salesforce, and Google Apps.
  • Working from home? Never waste time waiting to download large files for work – whether large CAD designs or a 1000 page legal document. With 1 Gbps Internet, your time savings will be incredible!

Take a step toward the future. With 1 Gbps, one day soon you may be able to experience virtual doctor visits, remote access to the classroom, and even live participation in civic events, right from your living room! Click here to see if 1 Gbps is available in your neighborhood.

See Also
What equipment is recommended to maximize 1 Gbps service?
How fast is my Internet service?

With Fiber-to-the-Home (FTTH), we deliver Fioptics Internet or video service through a fiber network that extends all the way to the customer’s home. A large majority of our deployments are FTTH. In the case of Fiber-to-the-Node, we deliver Fioptics Internet or video service through a fiber network that extends all the way to a box outside of the customer’s home. The Fioptics service is then delivered from the box to the customer’s location over our copper network. Both Fiber-to-the-Node and Fiber-to-the-Home utilize our fiber technology to deliver superior video and internet service.

See Also
What is Fiber to the Home and Fiber to the Node?
Can I get Cincinnati Bell Fioptics at my home?

1 Gbps Internet service is so fast that some computers that are significantly older may not be able to process all of the available data as fast as Fioptics transmits it – leading to slower speeds. In order to take full advantage of 1 Gbps speeds, you’ll need a computer, laptop, or portable device that supports a gigabit (1 Gbps 1000BaseT network interface card).

The good news is that most new computers and laptops already support gigabits speeds! See the table below to find out if your PC or MAC is compatible with 1 Gbps.

 
Windows 7
 
Mac OS 10.6
(or higher)
Processor Speed
2.0 GHz Intel Core Duo/Athlon II
(or faster)
 
2.0 GHz Intel Core 2 Duo
(or faster)

Memory
 
2 GB 2 GB

Hard Drive Space
 
3 GB 3 GB

Ethernet
 
Gigabit Ethernet Gigabit Ethernet
Browser
IE 8 (or newer)
Firefox 24 (or newer)
Safari 5.1.1 (or newer)
Google Chrome 31 (or newer)
 
Firefox 24 (or newer)
Safari 5.1.1 (or newer)
Google Chrome 31 (or newer)
 

For speeds over 100 Mbps:
Alternate hardware and operating systems that use the Internet will work with this service; however, testing has shown that other devices and operating systems are unable to attain the full provisioned rate of broadband speed.

Actual speeds may vary depending on the number, performance, and configuration of the following:

  • Connected PC or connecting PCs
  • Hardware (Processor (Single Core, Multi Core), RAM, Hard Drive (write speed capabilities)
  • Router and connecting adapters (Gigabit Ethernet required for speeds greater than 100 Mbps)
  • Software applications running in the background on the device
  • Web Browser/Browser Plug-ins (Flash/Java)
  • Website/Server Limitations (Not all speed test sites are capable of testing speeds greater than 100 Mbps)
  • Cincinnati Bell Network Congestion

For optimal performance, consult your equipment manufacturer/software developer for required upgrades, configuration updates, or troubleshooting guides.

If you’re not sure whether your computer or laptop supports these speeds, consult your computer documentation and look for the following terms:

  • 1000 BaseTx
  • 1000 Mbps
  • 1 Gbps
  • GigE

To find out if your computer supports a 1 Gbps Internet connection, follow the directions below.

Windows:

  1. Open the System Control Panel and select Device Manager.

    NOTE. If you do not see the Computer icon in the Device Manager, click START and then select Computer.

  2. Click the arrow to the left of Network Adapters. A list of network adapters will appear.

    NOTE. Ignore any Bluetooth® devices listed.

You may be able to tell the speed capability of the network interface card (NIC) by its name. For example, in “Intel® PRO/1000 MT Network Connection,” the “1000” tells you that it is capable of 1000Mbps (1Gbps). If you are not sure, use your favorite search engine to look up the name of your NIC. Generally, you can find the speed capability in any description you find for that card.

MAC:

  1. Click the APPLE icon in the menu bar (upper left-hand corner) and select About This Mac.
  2. In the ABOUT THIS MAC dialog box, click More Info.
  3. In the new dialog box, click Support in the upper right-hand corner to see your OS X and Macintosh resource information.
  4. In the MACINTOSH RESOURCES section, click Specifications.
  5. In the TECHNICAL SPECIFICATIONS dialog box, review the specifications to find the speed of your Mac’s Ethernet interface card.

If you find “Gigabit Ethernet” or “10/100/1000BASE-T Ethernet,” your NIC is gigabit-capable. If you find “10/100baseTx Ethernet,” your NIC is not gigabit-capable.

NOTE. MacBook Airs do not have Ethernet ports, so their specifications have no references to “Ethernet.” However, you can connect a MacBook Air to Ethernet with a dongle. In this case, the speed depends on which type of USB you have and the Ethernet speed supported by the dongle.

If your MAC does not have a built-in Ethernet interface card, it may be possible to purchase a USB Gigabit Ethernet adapter. USB3 is required to achieve full gigabit speeds. Contact your manufacturer for more details.

Chromebooks:

Many Chromebook models do not come with an Ethernet interface card. If your Chromebook does not have a built-in Ethernet interface card, it may be possible to purchase a USB Gigabit Ethernet adapter. USB3 is required to achieve full gigabit speeds. Contact your manufacturer for more details.

We have compiled a list of Chromebook models and their Ethernet capabilities below for your convenience.

Chromebook Model Ethernet Capability
Chromebox GigE
Samsung Chromebook 550 GigE
Acer C7 GigE
HP Pavilion 10/100 Mbps
Samsung Chromebook No Ethernet NIC
Chromebook Pixel No Ethernet NIC
Samsung Series 5 No Ethernet NIC
CR-48 No Ethernet NIC
Acer AC700 No Ethernet NIC

See Also
Is my connection secure?
How do I optimize my speed? The difference between wired vs wireless connection.