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Help Center / Internet / Connection, Speed & Bandwidth

Connection, Speed & Bandwidth


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* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

Open a Web Browser

Enter 192.168.200.1 into the address bar and click enter

This will prompt you to enter a Username and Password. These is found on the back label of your gateway. They say Administrator Username and Administrator Password.

Find the Network Settings tab located on the bottom of the page and hoover over it
 
Select Wireless for the list of options

 
On the WiFi tab you will see your current WiFi Network Name (SSID) and Password.
 

 
Under Action you will see an Edit button. Click this to change your name and password.
 

 
Please note that when you change these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

 

See Also
How do I optimize my speed? The difference between wired vs wireless connection.
What do I need to know if I upgrade to Microsoft's Windows 10 Operating System and new Edge browser?


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* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

*If you have our Premier Internet product and have a Wi-Fi booster attached to your Zyxel 4381 Gateway then these instructions will not apply. Since this is a more complex set up we recommend calling us at 513-565-2210.
 
Open a Web Browser
 
Enter 192.168.200.1 into the address bar and click enter
 
To continue, you must read and agree to the Terms and Conditions by clicking I Agree.
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Find the Network Settings tab located on the bottom of the page and hover over it
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Select Wireless for the list of options

 
On the Wi-Fi tab you will see your current WiFi Network Name (SSID) and Password.


 
Under Action you will see an Edit button. Click this to change your name and password.

 
Please note that by changing these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

If you need assistance connecting your device to your Wi-Fi network, please use our Wi-Fi device setup tool found here. 
 

See Also
How do I optimize my speed? The difference between wired vs wireless connection.
Can I get Cincinnati Bell Fioptics at my home?

Wired Connection

A direct wired connection to your computer or device by connecting an Ethernet cable directly to the wireless gateway will provide the fastest speed your network can deliver.

Wired connections have higher bandwidth than Wi-Fi connections. When connected by Ethernet cable, a lot of data can move quickly and directly between your computer and wireless gateway. On the other hand, Wi-Fi radio signals travel through the air and often run into interference from objects or other signals. This means that less information can be transmitted between a Wi-Fi device and router, resulting in slower Internet speeds.


Wireless Connection

Wi-Fi connection tends to be more convenient for users, allowing to move away from the wireless gateway. The wireless connection can have a negative impact on the signal and results of speed.

Wi-Fi is obviously more convenient than wired Ethernet cables. You probably won’t be connecting an Ethernet cable to your smartphone any time soon, but it matters when dealing with desktop PCs, laptops at desks, game consoles, TV-streaming boxes, and other Internet devices. When possible, Cincinnati Bell always recommends a wired (or Ethernet) connection for optimal speeds and performance. Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, your devices’ wireless standards, the devices distances from your waireless gateway, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way (i.e. home and wall construction, furniture, etc.). It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications.

For more information regarding your wireless connection vs wired connection please see the attached document.

See Also
Will my Internet speed be impacted when more than one device is accessing the Internet?
What do I need to know if I upgrade to Microsoft's Windows 10 Operating System and new Edge browser?

The speed or bandwidth of your Internet service depends on the following:

  1. Speed/Product ordered from Cincinnati Bell
  2. Type of transport delivering the service to your home (i.e. Copper or Fiber)
  3. Number of devices/users simultaneously using the Internet
  4. Depending on if you are measuring wired or wireless speeds
  5. Environmental factors
  6. Other conditions

Cincinnati Bell's service is based off of wired speed delivered to your home and not Wi-Fi speeds within your home. Test your speed here. For information regarding your wireless connection vs wired connection please see the attached document.

See Also
What is Fiber to the Home and Fiber to the Node?
What is Fioptics 1 Gbps Internet? Why would I want 1 Gbps?

Cincinnati Bell is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. Click here to find out if Fioptics is available in your neck of the woods.

See Also
What do I need to know if I upgrade to Microsoft's Windows 10 Operating System and new Edge browser?
How fast is my Internet service?

If two people are surfing the Net at the same time, they would equally share the bandwidth. However, since different applications utilize different amounts of bandwidth at different times, it is unlikely general surfing is noticed. However, streaming video could slow the connection down. In general, the more simultaneous devices using the Internet require more bandwidth for optimal performance. Gaming systems such as an Xbox or a PlayStation will require a lot of speed and bandwidth to perform well. For information regarding your wireless connection vs wired connection please see the attached document.

See Also
Are there any data caps on my Internet connection?
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway

A data cap is limiting the transfer of a specified amount of data over a period of time, usually a month. While other Internet service providers in your area may cap your data, Cincinnati Bell does NOT cap or limit the amount of data you can send or receive with your Internet service.

See Also
How fast is my Internet service?
Can I get Cincinnati Bell Fioptics at my home?

Security is an important concern for all Internet users. Maintaining a secure connection is the responsibility of both the service provider and the end user. At Cincinnati Bell, our Network Operation Center is constantly monitoring the network for outside security risks. It is impossible to predict when and where the next virus will arise. However, when these threats occur, our team responds with speed and skill.

Cincinnati Bell also provides a solution to help you ensure your computer stays safe from all viruses and spyware. By using our Internet SafeGuard, you can protect your computer from viruses for just $5.99 per month. Cincinnati Bell recommends all customers utilize an Internet Security Solution.

See Also
Are there any data caps on my Internet connection?
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway

1 Gbps (gigabit per second or 1024 megabits) is the fastest Internet connection available, allowing you to access your favorite online content faster than ever before, plus provide your home phone and television all through our Fioptics connection. No other service provider in this area can offer you access to this revolutionary service with Internet speeds up to 1 Gbps. Only available through Cincinnati Bell. 1 Gbps is a breakthrough service that will dramatically change the way you connect and bring the world into your home. It is the Internet experience of the future! 

Here are just a few of the exciting features unique to these breathtaking speeds:

  • Download and/or Stream video. Download and/or Stream HD video content instantly and seamlessly, with an absolute minimum or no buffering. Record, stream, and watch your favorite content right when you want it.
  • Support all of your devices. Every user, every room, every device. Don’t worry about one person live streaming an HD movie, another uploading whole libraries, and another gaming with four buddies – you’ll still be able to catch up on the full season of your favorite show on your iPad. All at the same time!
  • Protect your memories. Now you never have to worry about losing an Instagram or Facebook photo. You can easily upload, download, copy and share them to and from the cloud – and with 1 Gbps Internet service, you can do it all in seconds instead of minutes or hours.
  • Entertainment at your fingertips. No matter how you spend your time on the Internet – online shopping, reading digital magazines, watching sports, or searching for recipes – web browsing has never been easier, with instant page changes and no buffering.
  • Dominate online gaming. Online gaming has never been smoother – enjoy a truly rich, immersive multi-player experience. Stop dealing with lag and latency – 1 Gbps Internet allows you to play uninterrupted on a stable connection with no buffering.
  • Unlock the potential of your small business. Access to virtually unlimited bandwidth at an affordable rate creates endless growth possibilities for entrepreneurs, startups, and accelerator communities. Leverage the fastest internet in town for increased productivity with your cloud-based applications such as Office 365, Salesforce, and Google Apps.
  • Working from home? Never waste time waiting to download large files for work – whether large CAD designs or a 1000 page legal document. With 1 Gbps Internet, your time savings will be incredible!

Take a step toward the future. With 1 Gbps, one day soon you may be able to experience virtual doctor visits, remote access to the classroom, and even live participation in civic events, right from your living room! Click here to see if 1 Gbps is available in your neighborhood.

See Also
What is Fiber to the Home and Fiber to the Node?
What is Fioptics 1 Gbps Internet? Why would I want 1 Gbps?

With Fiber-to-the-Home (FTTH), we deliver Fioptics Internet or video service through a fiber network that extends all the way to the customer’s home. A large majority of our deployments are FTTH. In the case of Fiber-to-the-Node, we deliver Fioptics Internet or video service through a fiber network that extends all the way to a box outside of the customer’s home. The Fioptics service is then delivered from the box to the customer’s location over our copper network. Both Fiber-to-the-Node and Fiber-to-the-Home utilize our fiber technology to deliver superior video and internet service.

See Also
Are there any data caps on my Internet connection?
Can I get Cincinnati Bell Fioptics at my home?

1 Gbps internet service is so fast that older computers may not be able to process all of the available data as fast as Fioptics transmits it – leading to slower speeds. In order to take full advantage of 1 Gbps speeds, you’ll need a computer, laptop, or portable device that supports a gigabit (1Gbps 1000BaseT network interface card). As a reminder, a wired connection from your device (computer) to your gateway will provide faster speeds than a wireless connection.

The good news is that most new computers and laptops already support gigabits speeds! If you’re not sure whether your computer or laptop supports these speeds, consult your computer documentation and look for the following terms:

  • 1000BaseTx
  • 1000Mbps
  • 1Gbp
  • 1 Gig

See Also
How do I optimize my speed? The difference between wired vs wireless connection.
What equipment is recommended to maximize 1 Gbps service?