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Help Center / Installation & Setup / Internet / Connection, Speed & Bandwidth

Connection, Speed & Bandwidth

Wired Connection

A direct wired connection to your computer or device by connecting an Ethernet cable directly to the wireless gateway will provide the fastest speed your network can deliver.

Wired connections have higher bandwidth than Wi-Fi connections. When connected by Ethernet cable, a lot of data can move quickly and directly between your computer and wireless gateway. On the other hand, Wi-Fi radio signals travel through the air and often run into interference from objects or other signals. This means that less information can be transmitted between a Wi-Fi device and router, resulting in slower Internet speeds.

Wireless Connection

Wi-Fi connection tends to be more convenient for users, allowing to move away from the wireless gateway. The wireless connection can have a negative impact on the signal and results of speed.

Wi-Fi is obviously more convenient than wired Ethernet cables. You probably won’t be connecting an Ethernet cable to your smartphone any time soon, but it matters when dealing with desktop PCs, laptops at desks, game consoles, TV-streaming boxes, and other Internet devices. When possible, Cincinnati Bell always recommends a wired (or Ethernet) connection for optimal speeds and performance. Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, your devices’ wireless standards, the devices distances from your waireless gateway, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way (i.e. home and wall construction, furniture, etc.). It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications.

Click here to learn how to optimize your Internet Speed.

See Also
How do I find my IP address?
What is Fiber to the Home and Fiber to the Node?

To find your IP address you can do the following steps:

  1. Open an Internet browser (Internet Explorer, Edge, Chrome, Firefox, Safari, etc.)
  2. In the address bar type
  3. In the search bar of the page type "What is my IP address"
  4. As the first search result Google will return your IP address

There are several other sites that will also return your IP address. The sites will be listed in the search return results.

See Also
How do I find my IP address?
How can I test my speed?

Please visit our Email and Wi-Fi Device Setup tool, where you are able to see an interactive walk through of how to configure your email clients, tablets or Smartphones.

See Also
How can I test my speed?
What is Fiber to the Home and Fiber to the Node?

On a rare occasion, it may be necessary to reset your Internet Protocol (IP) address. This is normally an issue that is seen in Windows computers. A simple guide is below (the guide assumes that you are starting from the desktop and have the latest updates for each operating system) : Windows 7/8/8.1/10

  1. Click on the “Start” button on the lower left hand corner (often a small round button).
  2. In the box labeled “Search files and programs” type “Command”
  3. Press the “Enter” key
  4. In the black box that appears type “ipconfig /release”

  5. Press the “Enter” key
  6. Information about the state of the network adapters will appear, afterwards you will have a blinking cursor again.
  7. At the cursor type “ipconfig /renew”
  8. Press the “Enter” key
  9. The screen will display the new IP address for the active network connection.
  10. To close the screen type “Exit”

See Also
What are the required Settings for email clients and/or wireless devices?
How can I test my speed?

With Fiber-to-the-Home (FTTH), we deliver Fioptics Internet or video service through a fiber network that extends all the way to the customer’s home. A large majority of our deployments are FTTH. In the case of Fiber-to-the-Node, we deliver Fioptics Internet or video service through a fiber network that extends all the way to a box outside of the customer’s home. The Fioptics service is then delivered from the box to the customer’s location over our copper network. Both Fiber-to-the-Node and Fiber-to-the-Home utilize our fiber technology to deliver superior video and internet service.

See Also
How do I reset my IP address?
How do I optimize my speed? The difference between wired vs wireless connection.