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Help Center / Troubleshooting / Internet / Connection, Speed & Bandwidth

Connection, Speed & Bandwidth

Wired Connection

A direct wired connection to your computer or device by connecting an Ethernet cable directly to the wireless gateway will provide the fastest speed your network can deliver.

Wired connections have higher bandwidth than Wi-Fi connections. When connected by Ethernet cable, a lot of data can move quickly and directly between your computer and wireless gateway. On the other hand, Wi-Fi radio signals travel through the air and often run into interference from objects or other signals. This means that less information can be transmitted between a Wi-Fi device and router, resulting in slower Internet speeds.


Wireless Connection

Wi-Fi connection tends to be more convenient for users, allowing to move away from the wireless gateway. The wireless connection can have a negative impact on the signal and results of speed.

Wi-Fi is obviously more convenient than wired Ethernet cables. You probably won’t be connecting an Ethernet cable to your smartphone any time soon, but it matters when dealing with desktop PCs, laptops at desks, game consoles, TV-streaming boxes, and other Internet devices. When possible, Cincinnati Bell always recommends a wired (or Ethernet) connection for optimal speeds and performance. Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, your devices’ wireless standards, the devices distances from your waireless gateway, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way (i.e. home and wall construction, furniture, etc.). It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications.

For more information regarding your wireless connection vs wired connection please see the attached document.

See Also
What are the steps to take when unable to connect to the Internet? How do I fix it?
Why is my speed slower on WiFi?

Open an Internet Browser and type 192.168.200.1 into the address bar to access the ZyXEL user interface. 

Highlight Network Settings, then select NAT

Click the Applications tab at the top of the screen, then click Add new applicationzyxel-modem-image-1.png  
From the Application Categorey drop-down menu, select the type of device you want to configure. 
zyxel-modem-image-2.png
From the Application Forwarded drop-down menu, check to see if your desired device has already been configured with port forwarding. 
zyxel-modem-image-3.png 
If you locate your desired service within this drop-down menu, select it and click Apply to save your changes. 

If you DO NOT locate your desired service, close the Application Configuration window by clicking the X in the upper right-hand corner. 

At the top of the NAT page, click the Port Forwarding tab, then click Add new rule. 
zyxel-modem-image-4.png

In the Port Forwarding configuration screen, check the box next to Active. 
zyxel-modem-image-5.png 
In the service name field, type a recognizable phrase to describe the application you are configuring. 

From the WAN Interface drop-down menu, select the type of WAN interface you are currently using. 

Enter the necessary port numbers from the device's manufacturer. 

If you are entering a port range (i.e. 501-509), enter the port number into both the External Port Start field, and enter the final number in the range into the External Port End field. 

NOTE: In most cases, the port numbers you enter in the External Port fields and the Internal Port fields will be the same (i.e. if you enter 501 in the External Port Start and 509 into the External Port End fields, you will enter 501 into the Internal Port Start and 509 into the Internal Port End field.) 

From the Protocol drop-down menu, select the protocol associated with the port or port range. 

In the Server IP Address field, enter the IP address of the device. The device manufacturer will provide the IP address for the device. 

Click the Apply button to save your changes.
 

See Also
Why is my speed slower on WiFi?
How do I setup Port Forwarding on my Zyxel Wireless Gateway?

1. Open an Internet browswer
2. Enter 192.168.200.1 into the address bar. 
3. Within the ZyXEL interface, scroll over Network Settings, and at the bottom of the screen click on NAT. 
4. Click the Applications tab at the top of the screen, then click the Add new application button. 
Zyxel-1432-image-1.png 
5. This will direct you to the below window. Here you can view existing devices and services for which Port Forwarding has already been configured. To see whether your desired service or application has been configured, select the Application Category drop-down. 
zxyel-1432-image-2.png
6. Select the type of device or service you are trying to configure. The click Application Forwarded to check the drop-down list for your application. 
zxyel-1432-image-3.png 
     a. If you can locate your desired service within the list, select it and click the Apply button to save changes. Port Forwarding should now be enabled.
         If you cannot locate your desired service within the list, continue to Step 7. 
     b. If your desired service or device has not already been confiured for port forwarding, click the X in the top-right corner of the window to exit. Then click the Port Forwarding tab at the top of the window. 

7. At the top of the screen, click the Port Forwarding tab, then click the add new rule button. 
zxyel-1243-image-4.png
8. This will direct you to the below screen. 
zxyel-1432-image-5.png
Click to check the Active box. 
  • Within the Service Name field, enter an easily recognizable phrase to describe the application you're configuring. 
  • Click the WAN Interface field to view a drop-down list. From this list, select the type of WAN Interface you're currently using. 
  • You will now need to enter the External Start Port, and External End Port numbers. These numbers should be provided by the device or service's manufacturer (e.g. Xbox, PlayStation, Slingbox, etc.). It is important to note that your device or service may require multiple ports or port ranges to remain open. Each port (an individual number) or port range (a series of consecutive numbers, such as 501-509) will have to be entered individually, following  process laid out in Steps 7 and 8. Additionally, each of these ports will utilize a specific protocol. 
  • If you are entering an individual port: Enter the port number into the External Start Port and External End Port fields. Unless otherwise specified by the manufacturer, you will also enter this number into the Internal Start Port and Internal End Port fields. 
  • If you are entering a port range: Enter the lowest number of the port range into the External Start Port field and the highest number of the range into the External End Port field. Unless otherwise specified by the manufactuer, you will also enter these numbers into the corresponding Internal Start Port and Internal End Port fields. 

See Also
Is my bandwidth shared?
How do I set up Port Forwarding on my Zyxel 1432?

The speed or bandwidth of your Internet service depends on the following:

  1. Speed/Product ordered from Cincinnati Bell
  2. Type of transport delivering the service to your home (i.e. Copper or Fiber)
  3. Number of devices/users simultaneously using the Internet
  4. Depending on if you are measuring wired or wireless speeds
  5. Environmental factors
  6. Other conditions

Cincinnati Bell's service is based off of wired speed delivered to your home and not Wi-Fi speeds within your home. Test your speed here. For information regarding your wireless connection vs wired connection please see the attached document.

See Also
Will my Internet speed be impacted when more than one device is accessing the Internet?
How do I reset my IP address?

There are a number of issues that can lead to slow Internet browsing. You will always want to take into consideration when you connect to a website you not only have to worry about the speed of your connection but also the speed of the website’s connection which is often beyond your control. Your browsing can also be determined if you are using a wireless connection versus a wired connection. For more information regarding your wireless connection vs wired connection please see the attached document.

What you can control is the utilization and optimization of your connection. Regardless of what you are doing, the more devices you have on the network the slower the network will be. Try turning off some devices to see if you notice an increase in speed or responsiveness.

Internet browsers keep copies of websites they visit frequently. When you attempt to go to a website the browser will first search through its previous copies to see if it has a copy of that site. To avoid this making the process faster, clear the history and temporary files regularly.

To clear the history and temporary files, take the following steps:

Internet Explorer 11

  1. Open Internet Explorer
  2. Click on the gear icon in the upper right corner
  3. From the drop down menu click on Internet Options
  4. Internet Options will open a new box, click on the general tab of that box
  5. Toward the bottom of the General tab it will have “Browsing History” in that section will be a delete button
  6. Click the delete button, a new box will appear.
  7. In the new box checkmark (click on) Temporary Internet files, Cookies and website data, History, and Download History
  8. In the bottom right – just left of the cancel button – click the delete button
  9. Your computer may be busy for a minute, but you will get a message when the process is complete.

Edge

  1. In the search bar on the bottom left of the desktop type “Internet Options”
  2. Internet Options will open a new box, click on the general tab of that box
  3. Toward the bottom of the General tab it will have “Browsing History” in that section will be a delete button
  4. Click the delete button, a new box will appear.
  5. In the new box checkmark (click on) Temporary Internet files, Cookies and website data, History, and Download History
  6. In the bottom right – just left of the cancel button – click the delete button
  7. Your computer may be busy for a minute, but you will get a message when the process is complete.

Safari

  1. Open Safari
  2. Click on Safari in the upper left of your screen
  3. From the drop down menu click on Empty Cache
  4. Click on “Empty” in the dialog box asking if you are sure you want to empty your cache.

If you continue to experience slowness, test your speed by visiting our speed test at http://speedtest.cincinnatibell.com.

Please note: Network conditions and network overhead will use some of your bandwidth but it should be a small amount. If there is a significant difference between the speed you ordered and the speed test results then please call the helpdesk at 513-397-4357 for advanced troubleshooting.

See Also
How do I optimize my speed? The difference between wired vs wireless connection.
Will my Internet speed be impacted when more than one device is accessing the Internet?

There are a number of possibilities your connection may stop working.

One of the most common reasons is that the modem has lost the ability to communicate due to simply going into a power saving mode and not awakening from that mode. The easiest way to fix this is by disconnecting the wireless gateway's power cord from the wall outlet. Wait about 30-45 seconds. Then reconnect the wireless gateway's power cord to the wall outlet.  Many times this will restore service.

If this does not restore service take a look at the lights on the modem. The wireless gateway power light must be on. If it is not and the outlet is supplying power (this is tested by plugging in a small appliance like a light and turning it on) then call the helpdesk at 513-397-4357 to continue troubleshoot.  You may need a new wireless gateway which can easily be picked up at the closest Cincinnati Bell Retail store near you.

If your wireless gateway's power light is on, the next light to look at is the DSL light or the WAN light. Which light you have depends on the type of service you have from us. If you have an Internet speed package of 30Mbps or lower then look for a DSL light. If you have an Internet speed package higher than 30 Mbps should have a WAN light. These lights should be on and green. In the case of DSL lights they should be solid, not blinking.

If you have a WAN light or DSL light that is not on check the cables. Make sure the wire running from the port marked WAN (for modems with a WAN light) runs directly to the wall. The same applies for DSL. The phone cord from the DSL port on the modem should run directly to the wall jack and not through any other devices.  Other devices may prevent communication with the server.  Once you have verified the cables are correctly installed, you may need to power off the modem and power it back on again. If the wires were not correctly installed initially you will need to have the modem attempt to reconnect to solve your issue. Once you have taken the steps above and the light does not come on then please call the helpdesk at 513-397-4357 so that we are able to continue to troubleshoot.

Please note: The Internet light should be lit and blinking on the wireless gateway, (the light is typically represented by the picture of a globe). If it is red or it is not lit, then contact the helpdesk at 513-397-4357 as this will require some advanced troubleshooting. 

See Also
How fast is my Internet service?
How do I setup Port Forwarding on my Zyxel Wireless Gateway?

Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, your devices’ wireless standards, the devices distances from your wireless gateway, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way (i.e. home and wall construction, furniture, etc.).  It is very difficult to quantify interference, and the average consumer is unable to do so without special equipment or applications. For information regarding your wireless connection vs wired connection please see the attached document.

See Also
How do I optimize my speed? The difference between wired vs wireless connection.
How can I test my speed?

If two people are surfing the Net at the same time, they would equally share the bandwidth. However, since different applications utilize different amounts of bandwidth at different times, it is unlikely general surfing is noticed.  However, streaming video could slow the connection down.  In general, the more simultaneous devices using the Internet require more bandwidth for optimal performance. For information regarding your wireless connection vs wired connection please see the attached document.

See Also
What are the steps to take when unable to connect to the Internet? How do I fix it?
How do I set up Port Forwarding on my Zyxel 1432?

A data cap is limiting the transfer of a specified amount of data over a period of time, usually a month. While other Internet service providers in your area may cap your data, Cincinnati Bell does NOT cap or limit the amount of data you can send or receive with your Internet service.

See Also
Will my Internet speed be impacted when more than one device is accessing the Internet?
How do I setup Port Forwarding on my Zyxel Wireless Gateway?

With Cincinnati Bell Internet, sharing does not take place in your neighborhood as it does with the cable company where you immediately share your connection with your neighbors also using the cable company service. Your bandwidth is shared within your household. Bandwidth to any one specific device is decreased when there are multiple devices connected simultaneously to the Gateway/Internet. For example, if you have a 50 Mbps connection and two devices are connected at the exact same time performing the same function, the 50 Mbps will be shared.

See Also
What are the required Settings for email clients and/or wireless devices?
Is my bandwidth shared?

To find your IP address you can do the following steps:

  1. Open an Internet browser (Internet Explorer, Edge, Chrome, Firefox, Safari, etc.)
  2. In the address bar type http://www.google.com
  3. In the search bar of the page type "What is my IP address"
  4. As the first search result Google will return your IP address

There are several other sites that will also return your IP address. The sites will be listed in the search return results.

See Also
Why is my speed slower on WiFi?
What are the required Settings for email clients and/or wireless devices?

Please visit our Email and Wi-Fi Device Setup tool, where you are able to see an interactive walk through of how to configure your email clients, tablets or Smartphones.

See Also
Slow Browsing?
What are the required Settings for email clients and/or wireless devices?

On a rare occasion, it may be necessary to reset your Internet Protocol (IP) address. This is normally an issue that is seen in Windows computers. A simple guide is below (the guide assumes that you are starting from the desktop and have the latest updates for each operating system) : Windows 7/8/8.1/10

  1. Click on the “Start” button on the lower left hand corner (often a small round button).
  2. In the box labeled “Search files and programs” type “Command”
  3. Press the “Enter” key
  4. In the black box that appears type “ipconfig /release”

  5. Press the “Enter” key
  6. Information about the state of the network adapters will appear, afterwards you will have a blinking cursor again.
  7. At the cursor type “ipconfig /renew”
  8. Press the “Enter” key
  9. The screen will display the new IP address for the active network connection.
  10. To close the screen type “Exit”

See Also
Is my bandwidth shared?
Will my Internet speed be impacted when more than one device is accessing the Internet?

If you are using Mac OS X (10.5.x and 10.6.x), you may be experiencing a compatibility issue between 1 gigabit Internet and older Apple operating systems. Apple has corrected this issue in their newer operating systems. To use your Mac OS 10.5.x or 10.6.x, you will need to disable the IPv6.

Follow the instructions below to learn how to disable the IPv6:

  1. Click the Apple icon in the upper left-hand corner of your screen.
  2. From the drop-down list, select System Preferences.
  3. Click the Network icon under Internet & Wireless.
  4. NOTE: You must perform the following actions for both Ethernet and Airport.
  5. Click Ethernet and then click Advanced.
  6. In the advanced network settings dialog box, click TCP/IP.
  7. You will be presented with the TCP/IP information.
  8. In the Configure IPv6 field, select Off from the drop-down menu.
  9. Click OK. You will be presented with the Network dialog box - click Apply.

***When you have finished turning off IPv6 for Ethernet, please remember to perform steps 4-8 for your AirPort settings as well. ***

See Also
How do I set up Port Forwarding on my Zyxel 1432?
Are there any data caps on my Internet connection?