How Can We Help You?

Browse or search below to find the information you're looking for.

 

eBill

eBill is our convenient paperless billing solution that makes paying your Cincinnati Bell bill simple and hassle-free, no more paper bills to receive in the mail. You'll receive a courtesy email when your bill is available instead of a paper bill and best of all - it's FREE.

See Also
If I have eBill, do I have to use Autopay?
What are my payment options with eBill?

Instead of receiving your normal paper bill in the mail each month, you will receive a reminder email informing you that your electronic bill (eBill) is available to be viewed online. So each month, when your Cincinnati Bell bill is ready, you'll receive the reminder to view your bill online.

See Also
Will I still get a Paper bill if I sign up for eBill?
What are my payment options with eBill?

Nothing! Cincinnati Bell's eBill service is FREE! Many customers have asked for an electronic, paperless billing option and that's what eBill is.

See Also
What is eBill?
What are my payment options with eBill?

Each month, you will receive a reminder email informing you that your electronic bill (eBill) is available to be viewed online. Once you receive this notice, you can log into your My Cincinnati Bell account to view and pay your bill.

See Also
How does eBill work?
I did not receive an email notificaton that my bill is available to view and pay online.

Log on to your My Cincinnati Bell account and go to Billing & Payments, then Current Bill. This view displays all the details for any Cincinnati Bell services to which you subscribe. This includes your Cincinnati Bell Telephone service, Cincinnati Bell Any Distance, ZoomTown, and Fioptics.

See Also
What are my payment options with eBill?
What is eBill?

No. If you use eBill you do not have to choose Autopay as your payment option. However, we strongly urge you to try Autopay and see how this FREE service helps save you time and money.

See Also
What is eBill?
Can I use a bill paying service?

No. Once you sign up for eBill, the paper bill will stop being printed and mailed to your home. eBill is our paperless billing option.

See Also
How will I know my bill is ready?
Can I use a bill paying service?

Yes. Simply use your browser's print button to print a copy of your bill.

See Also
How do I read my bill online?
Can I use a bill paying service?

You have several payment options with eBill!

  • Make a one-time payment online by electronic check, debit card or credit card.
  • For even greater convenience, enroll in Autopay. With Autopay, your Cincinnati Bell bill is paid automatically each month via an electronic debit from the checking account of your choice. Visit your My Cincinnati Bell account to learn more about Autopay!
  • Pay at other websites, such your bank’s website.
  • Print a copy of your bill and pay by mail or in person at a Cincinnati Bell retail location.
  • Pay by phone using our automated phone system: 513-565-6090

See Also
Can I print my eBill?
How does eBill work?

Yes. You may pay your bill through your bank, or favorite portal. If you are already paying electronically through another service, you may be able to simply add Cincinnati Bell as a biller. Check with that bill pay provider for more information.

See Also
How does eBill work?
Can I print my eBill?

This monthly email is delivered as a courtesy from Cincinnati Bell. However, you don't need to wait for the eBill email notification to access and pay your account balance. You can view your account online at your convenience, 24 hours a day, 7 days a week. If you have not received an email notification, you may not have a current or correct email address listed. To view and update your email address, log in to My Cincinnati Bell, click My Profile at the top of the page, then Manage Email Addresses. There, you can edit a current address or add a new one.

We have also seen instances where the eBill email notifications were mistaken for SPAM and filtered by the customer's Internet Service Provider or their email software. If you have a junk mail or SPAM folder on your email software, please check to see if these eBills are there. Otherwise, we recommend that you contact your Internet Service Provider and explain to them the problem you are having.

See Also
How does eBill work?
If I have eBill, do I have to use Autopay?