How Can We Help You?

Browse or search below to find the information you're looking for.


What is phishing?

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, banks, online payment processors or IT administrators are commonly used to lure unsuspecting public. Phishing emails may contain links to websites that are infected with malware.

Phishing is typically carried out by email spoofing or instant messaging, and it often directs users to enter details at a fake website where the look and feel are almost identical to the legitimate one. Phishing is an example of social engineering techniques used to deceive users, and exploits the poor usability of current web security technologies.

Attempts to deal with the growing number of reported phishing incidents include legislation, user training, public awareness, and technical security measures.

You should never respond to a phishing email.

Cincinnati Bell Telephone takes a number of steps to prevent phishing emails from reaching your email box. However, it is impossible to prevent them all. If you do receive an email message you believe to be a phishing email you can forward it to where Cincinnati Bell will investigate its origins and try to prevent future phishing emails from the source if possible. Cincinnati Bell, like most legitimate companies, does not use emails to request personal information or update security tools. Again, never give out personal information via email as it is best to ignore and delete phishing emails.