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Email

To reset your password, please follow the below steps: (you must be connected to your Cincinnati Bell home network)

  1. Click here and then select Forgot Password.
  2. When prompted, enter your email address and then click Next.
  3. Answer any of the following security questions:

    - I know my secret answer

    - I have a My Cincinnati Bell account

    - I know my Cincinnati Bell Account Number
     
  4. Enter the access code and then click Login.
  5. You will now be able to reset your password.

See Also
How do I reset my Cincinnati Bell email password?
I can't send or receive email messages, what do I do?

If you receive an email from Cincinnati Bell in regards to taking a survey about your experience, all legitimate surveys will feature the Market Strategies International logo on the email and/or survey page. This logo will appear as it does below, in the same font and color scheme. Any emails claiming to include a survey that do not have the Market Strategies International logo in the email or on the survey page are likely spam and should be ignored. 

At Cincinnati Bell, Cincinnati Bell Business and CBTS, we constantly strive to understand the level of service that we provide to you. In an effort to serve you as best we can, we have partnered with Market Strategies International, an independent research firm, to help us identify areas where we do well and areas where we need to improve. Market Strategies International is our trusted research partner so if you get a survey invitation from them, we strongly encourage you to take the online survey.

Learn more about the privacy policy from Market Strategies International that protects all research participants.

market_strategies_logo_stacked-RGB.jpg

See Also
I can't send or receive email messages, what do I do?
What is phishing?

Common Issues With Sending Email

Having problems sending email? Review the following list of solutions. Chances are you can find your answer here.

NOTE: If you are using Fuse® WebMail, go to Step 3.
 

  1. Check your Outbox: Check to see if the email you composed is still stored in your Outbox and has not been sent. If it is still in your Outbox, click Send Mail again.
  2. Check SMTP Settings: If you are using an email client like Microsoft® Outlook Express or Netscape® Messenger, make sure that your SMTP settings are set to smtp.fuse.net.
  3. Check the email address: Make sure that the email address you are sending to is written correctly.
  4. Check the number of recipients: For any single email, Fuse permits a maximum of 49 recipients Email which exceed the recipient limit will not be sent.

    NOTE: This limit applies to the total recipients entered in the To:, CC: and BCC: fields . You may not enter 49 recipients in each of the above fields.
  5. Check attachment size: If you are trying to send a file with your Cincinnati Bell email, make sure the attachment does not exceed 10 MB. To optimize email traffic for all of our subscribers, Cincinnati Bell email restricts attachments 10MB or smaller. Email with attachments which exceed this limit will not be sent.
  6. Check for email viruses: To help protect our subscribers from the spread of computer viruses, Fuse has established a virus block list. If our server detects that your computer is sending email infected with an email virus (eg, Snowhite, my party, etc.), the infected email will not be sent. Instead, we will return an error message to you with information about the virus.

    If you receive a virus alert from Fuse, you will need to remove the virus from your computer. For more information on removing viruses from your computer, please visit the Symantec Antivirus Research Center (SARC).
  7. Check recipient mailbox: If the message you're trying to send has been returned to you, the mailbox you're trying to send to may be full, or may no longer exist. To be certain, check with the person you are trying to email.
  8. Open Relay Blocks: Occasionally, your domain (xyz.domain.com) may block email sent from Fuse servers because SPAM was relayed through our email servers to that domain in the past. While rare, this further illustrates why Fuse no longer allows open relay.
    Having problems receiving email? Review the following list of solutions. Chances are you can find your answer here.
  9. Check POP Settings: If you use an email client like Microsoft® Outlook Express or Netscape® Messenger, make sure POP settings are set to pop.fuse.net. To view an online tutorial that includes instructions on viewing and changing pop setting click here.
  10. Check mailbox size: Each Cincinnati Bell email account has a 50 MB limit. This means, when added together, email in all folders (including Sent and Trash folders) may not exceed 50 MB. Once your mailbox exceeds this limit, incoming email will be returned to the sender. To make sure your mailbox remains under the 50 MB limit, save email to your local hard drive and/or permanently delete it from the server by emptying your email Trash folder/bin.

    If you are using a POP3 mail client (e.g., Outlook Express), your email is already being saved to your Inbox or other folders you have set up. If you primarily access your email via Fuse WebMail, you will need to save your messages to your hard drive. 
  11. Check attachment size: To optimize email traffic for all of our subscribers, Fuse rejects email with attachments 10MB or larger. If someone sends you an email with an attachment over 10 MB, it will not be placed in your Inbox. If currently using an email client like Microsoft® Outlook Express or Netscape® Messenger, log in to Fuse WebMail and delete the 10 MB+ email, then try downloading email again.
  12. Check if email was sent to large group: The sender may have tried to send an email to a very large list of recipients. To help protect subscribers from unsolicited commercial email (SPAM), many ISPs restrict the number of recipients users may have for a single email. So, the email may have never been actually sent. If you know the email was sent to a large group, you may need to ask the sender to resend the email to you directly or to a smaller group of recipients.

    NOTE: The recipient limit for Fuse subscribers is 49.
  13. Check email forwarding: You may have set up your mailbox to forward your messages to another mailbox, then discard the messages. If you are forwarding email from another mail service (e.g. Hotmail, YahooMail) to your Fuse account, you may need to check your forwarding settings on that account.
  14. Open Relay Blocks: Occasionally Fuse may block email sent from other domains/servers that have a history of sending SPAM to Fuse subscribers via open relay. This policy is in place to protect Fuse subscribers from SPAM.  Learn more about Open Relay.

     

See Also
What email servers should I use for my Cincinnati Bell email?
How do I handle/report phishing emails?

What is Spam?

Spam is known as junk email or unsolicited bulk email, is a subset of spam involving nearly identical messages sent to numerous recipients by email. The messages may contain disguised links that appear to be for familiar websites but in fact lead to Phishing web sites or sites that are hosting malware. Spam email may also include malware as scripts or other executable file attachments.

A spam Cincinnati Bell email may include Cincinnati Bell branding within the copy, and may include Cincinnati Bell in the subject line. Keep an eye out for discrepencies and telltale signs of spam within the email, such as spelling errors and outdated branding. 

Example of a real Cincinnati Bell spam email: 
spam-hc-email-red.JPG

Spam can be reduced by a few simple steps:

  • Do not give your email address to any site that you do not recognize as a reputable site.
  • Use Anti-Virus software to keep your computer from being used to send email without your knowledge. Learn more about Cincinnati Bell's Internet Security.
  • Read all forms and software agreements prior to agreeing to them.
  • Do not enter your email address in an online forum in an easily recognizable format (ie. bob@connection.net). Try to avoid entering your address as much as possible, when necessary enter your address in an unusual format such as ""I am bob on connection.net"".
  • Do not reply to links to unsubscribe. This confirms your email address and may result in more spam.

To report spam from your ZoomTown, Fuse, or Fioptics webmail account:

  • Log onto Cincinnati Bell WebMail, at cincinnatibell.net
  • Open spam email message
  • Click on the check boxes next to the emails that you consider to be spam
  • Click on the Report spam button

To report spam from an email client, such as Outlook Express:

  • Compose an email to spamreport@fuse.net
  • Report any spam in your mailbox by copying the header information from the spam email into the body of the email and send it to spamreport@fuse.net (to obtain the email headers, consult the help file of your email program)

Upon receipt the information in the email will be reviewed for inclusion in our spam filters. Please note: this does not mean we will always be able to update the filters on a single report. Due to the methods used by spammers, several examples may be required.

See Also
What email servers should I use for my Cincinnati Bell email?
What is the storage capacity of Cincinnati Bell email?

Spam is the common term for unsolicited commercial email (UCE) — the Internet version of junk mail. "Spam" can also be a verb, used to describe the method of flooding the Internet with many copies of the same message.

The term "spam" has a negative connotation. In addition to being unsolicited and annoying, spam emails often include advertisements for dubious products, get-rich-quick schemes, or quasi-legal services.

You get spam for the same reason you get junk mail through the Postal Service — people are trying to sell you things. Email is cheaper to send, so you get even more of it! Spam mailing lists are created in a variety of ways, including scanning Usenet discussion groups, buying or stealing Internet mailing lists, searching the Web for addresses, and even just guessing email addresses at random. If you use email, chances are you're going to get spam.

There are many ways that spammers harvest and collect email addresses to build their lists. Although you need to be careful of where you leave your email address at Web sites, in newsgroup posts, and when chatting, sometimes you'll end up on a list without exposing your address whatsoever. It's common for spammers to guess at potentially valid addresses by taking a common username and adding valid domains to it. For example, chances are there will be a "bob@" at just about any provider's domain.

NOTE: NEVER send a reply to a spammer with a remove request. This only confirms that your address is valid, and you'll probably get even more spam.

To provide you with the best in email protection, Cincinnati Bell has invested in Anti-Spam Protection and Anti-Virus Protection. Best of all, these valuable services are offered FREE of charge for our customers.

Provided by BrightMail, the world leader in Anti-Spam Protection and email virus protection, Anti-Spam Protection provides Cincinnati Bell with robust Anti-Spam Protection software rules that automatically remove suspected spam from your inbox. BrightMail's worldwide Probe Network catches large amounts of possible spam from all over the Internet and forwards it to the Logistics and Operations Center (LOC) in real time. LOC Technicians work 24/7 to create spam-filtering rules to counter these spam attacks. New rules are immediately sent directly to Cincinnati Bell's email systems (Fuse, ZoomTown and Business Email), which in turn use the new rules to filter out and store suspected spam, while allowing normal delivery of your legitimate mail.

Independent reviewers have found Anti-Spam Protection catches more junk email (70-80%) than any other system tested. But as fast and comprehensive as it is at detecting and countering new spam attacks, some spam still may get through the net. However, most users have reported an immediate drastic decrease in the amount of spam cluttering their inbox.

No one will read your email. Anti-Spam Protection uses software that automatically evaluates email to determine whether or not it is spam. Nobody but you reads your email.

Explanation of each field

From - The sender's address contained in the From field of the email. This data is very easily falsified so it is not a reliable source of information. Legitimate email rarely has fake information in the From field.

Date Caught - This is the date and time that the email was intercepted by Anti-Spam Protection system at your email provider.

Subject - This is the subject line of the email.

Size - This is the size in bytes of the email.

See Also
How do I report spam and other email abuse?
Who do I do if I suspect that I have received a phishing email?

Phishing is the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, banks, online payment processors or IT administrators are commonly used to lure unsuspecting public. Phishing emails may contain links to websites that are infected with malware.

Phishing is typically carried out by email spoofing or instant messaging, and it often directs users to enter details at a fake website where the look and feel are almost identical to the legitimate one. Phishing is an example of social engineering techniques used to deceive users, and exploits the poor usability of current web security technologies.

Attempts to deal with the growing number of reported phishing incidents include legislation, user training, public awareness, and technical security measures.

You should never respond to a phishing email.

Cincinnati Bell Telephone takes a number of steps to prevent phishing emails from reaching your email box. However, it is impossible to prevent them all. If you do receive an email message you believe to be a phishing email you can forward it to phishing@fioptics.com where Cincinnati Bell will investigate its origins and try to prevent future phishing emails from the source if possible. Cincinnati Bell, like most legitimate companies, does not use emails to request personal information or update security tools. Again, never give out personal information via email as it is best to ignore and delete phishing emails.

See Also
What email servers should I use for my Cincinnati Bell email?
What do I do if I suspect I have received a spam Cincinnati Bell email?

We offer a great tool that allows you to select your email client and follow step-by-step instructions for setup. Please click here to access the tool.

See Also
I can't send or receive email messages, what do I do?
How do I reset my Cincinnati Bell email password?

We offer a great tool that allows you to select your smart device and follow step-by-step instructions for setup. Please click here to access the tool.

See Also
How do I report spam and other email abuse?
How do I handle/report phishing emails?

What is Spam?

Spam is known as junk email or unsolicited bulk email, is a subset of spam involving nearly identical messages sent to numerous recipients by email. The messages may contain disguised links that appear to be for familiar websites but in fact lead to Phishing web sites or sites that are hosting malware. Spam email may also include malware as scripts or other executable file attachments.

Spam can be reduced by a few simple steps:

  • Do not give your email address to any site that you do not recognize as a reputable site.
  • Use Anti-Virus software to keep your computer from being used to send email without your knowledge. Learn more about Cincinnati Bell's Internet Security.
  • Read all forms and software agreements prior to agreeing to them.
  • Do not enter your email address in an online forum in an easily recognizable format (ie. bob@connection.net). Try to avoid entering your address as much as possible, when necessary enter your address in an unusual format such as ""I am bob on connection.net"".
  • Do not reply to links to unsubscribe. This confirms your email address and may result in more spam.

To report spam from your ZoomTown, Fuse, or Fioptics webmail account:

  • Log onto Cincinnati Bell WebMail, at cincinnatibell.net
  • Open spam email message
  • Click on the check boxes next to the emails that you consider to be spam
  • Click on the Report spam button

To report spam from an email client, such as Outlook Express:

  • Compose an email to spamreport@fuse.net
  • Report any spam in your mailbox by copying the header information from the spam email into the body of the email and send it to spamreport@fuse.net (to obtain the email headers, consult the help file of your email program)

Upon receipt the information in the email will be reviewed for inclusion in our spam filters. Please note: this does not mean we will always be able to update the filters on a single report. Due to the methods used by spammers, several examples may be required.

See Also
What is spam?
How do I set up my Cincinnati Bell email on my device?

If you receive a phishing email, do not open it. If you do open the phishing email (because you did not realize it was a phishing attempt), do not click on any images or links. Do not download any information. The safest thing to do is to delete the email immediately. If your wish to report the incident, simply forward the phishing email to phishing@fioptics.com. It will be analyzed and action will be taken to block future phishing emails.

See Also
I can't send or receive email messages, what do I do?
What do I do if I suspect I have received a spam Cincinnati Bell email?

Cincinnati Bell offers email customers an unlimited amount of storage in their mailbox. However, attachments are required to be of 21 MB or smaller. If additional mailboxes beyond the provided 5 mailboxes is required, there is a $1.00 per month charge for each mailbox over 5.

See Also
How do I handle/report phishing emails?
What is the storage capacity of Cincinnati Bell email?

Please check that your email account is configured correctly with the settings below:

1. SMTP (Outgoing
     a. Server: smtp.fioptics.com OR smtp.fuse.net OR smtp.zoomtown.com
     b. Choose one of the following: 
          i. STARTTLS
                  1. Port: 587 or 25 
                  2. Encryption: STARTTLS 
          ii. NO Encryption (not reccommended) 
                  1. Port: 587 or 25 
                  2. Encryption: NONE

2. IMAP (Incoming)
     a. Server: imap.fioptics.com OR imap.fuse.net OR imap.zoomtown.com
     b. Choose one of the following:
                   i. SSL/TLS
                       1. Port: 993
                       2. Encryption: SSL/TLS Required
                   ii. STARTTLS
                       1. Port: 143
                       2. Encryption: STARTTLS 
                   iii. NO Encryption (not reccomended)
                       1. Port: 143 
                       2. Encryption: NONE

3. POP (Incoming)
     a. Server: pop.fioptics.com OR pop.fuse.net OR pop.zoomtown.com
     b. Choose one of the following: 
                  i. SSL/TLS Required 
                        1. Port: 995
                        2. Encryption: SSL/TLS Required 
                  ii. STARTTLS
                        1. Port: 110 
                        2. Encryption: STARTTLS
                  iii. NO Encryption (not reccomended) 
                        1. Port: 110 
                        2. Encryption: NONE

 

See Also
What email servers should I use for my Cincinnati Bell email?
How do I reset my Cincinnati Bell email password?

If you receive a phishing email, do not open it. If you do open the phishing email (because you did not realize it was a phishing attempt), do not click on any images or links. Do not download any information. The safest thing to do is to delete the email immediately.

If you wish to report the incident, simply forward the phishing email to phishing@fioptics.com. It will be analyzed and action will be taken to block future phishing emails. 

See Also
What is spam?
How do I handle/report phishing emails?