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Help Center / Installation & Setup / Internet / Google Wifi

Google Wifi

The Google Wifi gateway, also known as a “point” or “puck” is now available for Cincinnati Bell Internet customers and it provides a whole-home Wi-Fi solution so customers can stream and download without missing a beat.

Google Wifi Self-Install Video

Cincinnati Bell uses the most advanced fiber optic technology to deliver Fioptics Internet to your home.Here's how to self-install your Google Wifi Point.

How do I get a Google Wifi gateway instead of another type of gateway?

During the time of your order, a trained agent with determine which hardware is best for your situation and will satisfy your wireless Internet needs.

Can I use the Google Wifi gateways if I am also a Fioptics TV customer?

At this time, you are not able to use this piece of equipment if you’re a TV customer. The Google Wifi point will not work the same as a gateway that’s provided by a Cincinnati Bell technician during your install.

What are the requirements for me to get a Google Wifi gateway?

In order to be eligible for this Google gateway, you must be a Cincinnati Bell Internet customer and Premier customer. You will receive an in home assessment of your coverage and if weak spots are identified, a Cincinnati Bell technician will assign additional boosters as needed.

What do all of the colors that light up on the Google Wifi point mean?

Here is a chart showing the different colors and functions.

How many devices can I connect to my Google Wifi gateway?

There are two hardwired Ethernet ports on the bottom of the Google point. Wirelessly, you can connect as many devices as you have in your home with the understanding that performance does suffer when the amount of devices increases.

How do I setup my Google Wifi gateway?

Download the Google Wifi app from the App Store. Login using your Gmail/Google account (or create one). *You must be running iOS 10 or higher. Below are screenshots of the setup using the Google Wifi app on a mobile device.

What do I do if I need technical support help using my Google Wifi point/gateway?

A Cincinnati Bell technician will troubleshoot your problems and provide the best solution for you. If Cincinnati Bell is unable to resolve your issue or concern, the agent will contact Google on your behalf and transfer you to Google Support. Or you can simply visit https://support.google.com/wifi

What do I need to know about the migration from the Google Wifi app to the Google Home app?

If you previously set up Google Wifi devices in the Google Wifi app, adding your devices and settings to the Google Home app will allow you to:

Manage your Google Wifi network from the Google Home app
Use the Google Assistant to do things like pause Wi-Fi, check your internet speed, and show your guest Wi-Fi password on Nest displays
Add a Google Nest Wifi point to an existing Google Wifi network
Add a Google Nest Wifi router as an add-on point to an existing Google Wifi network*

*In this case, we recommend following the steps to add your Google Wifi device to a new Google Nest Wifi network instead.

Before I perform the migration, what should I expect?

Once you migrate your Google Wifi devices to the Google Home app, you’ll be able to do things like update your network settings, manage parental controls, and run speed tests in either the Google Home or the Google Wifi app. However, migrating your Google Wifi devices and settings to the Google Home app does change some things:

You’ll need to use the Google Home app to rename Wifi devices and change the room of Wifi devices.
Existing managers in the Google Wifi app will be removed. You’ll need to re-add them in the Google Home app. You'll no longer be able to change managers in the Google Wifi app.
You’ll need to set up any additional Google Wifi or Google Nest Wifi devices in the Google Home app.
All members of the Google Home app (including existing and future members) will have the same level of control and access to your Wifi devices and settings as you.

How do I migrate to the Google Home app?

Open the Google Home app.

Tap Add device or service Next.
Choose a home and tap Next.
Confirm your Wi-Fi network, then tap Next.
Choose your settings, then tap Next Yes, I’m in.

What happens when I add my Google Wifi devices and settings to the Google Home app?

After you add your Google Wifi devices and settings to the Google Home app, the devices, network settings, and info from your Google Wifi app will also be visible in the Google Home app.

You’ll be able to access most features from both the Google Home app and Google Wifi app, but these features will only be available from the Google Home app: