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Google Wifi

The Google Wifi gateway, also known as a “point” or “puck” is now available for Cincinnati Bell Internet customers and it provides a whole-home Wi-Fi solution so customers can stream and download without missing a beat.

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Google Wifi Guide
How many devices can I connect to my Google Wifi gateway?

Cincinnati Bell uses the most advanced fiber optic technology to deliver Fioptics Internet to your home.Here's how to self-install your Google Wifi Point.

 

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What do I do if I need technical support help using my Google Wifi point/gateway?
How do I migrate to the Google Home app?

During the time of your order, a trained agent with determine which hardware is best for your situation and will satisfy your wireless Internet needs.

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What do I do if I need technical support help using my Google Wifi point/gateway?
What do I need to know about the migration from the Google Wifi app to the Google Home app?

At this time, you are not able to use this piece of equipment if you’re a TV customer. The Google Wifi point will not work the same as a gateway that’s provided by a Cincinnati Bell technician during your install.

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What do all of the colors that light up on the Google Wifi point mean?
Can I use the Google Wifi gateways if I am also a Fioptics TV customer?

In order to be eligible for this Google gateway, you must be a Cincinnati Bell Internet customer and Premier customer. You will receive an in home assessment of your coverage and if weak spots are identified, a Cincinnati Bell technician will assign additional boosters as needed.

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Can I use the Google Wifi gateways if I am also a Fioptics TV customer?
What do I do if I need technical support help using my Google Wifi point/gateway?

There are two hardwired Ethernet ports on the bottom of the Google point. Wirelessly, you can connect as many devices as you have in your home with the understanding that performance does suffer when the amount of devices increases.

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What are the requirements for me to get a Google Wifi gateway?
How do I setup my Google Wifi gateway?

Download the Google Wifi app from the App Store. Login using your Gmail/Google account (or create one). *You must be running iOS 10 or higher. Below are screenshots of the setup using the Google Wifi app on a mobile device.

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google-wifi-setup-image-2.png 

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google-wifi-setup-image-6.png

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What happens when I add my Google Wifi devices and settings to the Google Home app?
How many devices can I connect to my Google Wifi gateway?

A Cincinnati Bell technician will troubleshoot your problems and provide the best solution for you. If Cincinnati Bell is unable to resolve your issue or concern, the agent will contact Google on your behalf and transfer you to Google Support.  Or you can simply visit https://support.google.com/wifi
 

See Also
How many devices can I connect to my Google Wifi gateway?
What do I need to know about the migration from the Google Wifi app to the Google Home app?

If you previously set up Google Wifi devices in the Google Wifi app, adding your devices and settings to the Google Home app will allow you to:
  • Manage your Google Wifi network from the Google Home app
  • Use the Google Assistant to do things like pause Wi-Fi, check your internet speed, and show your guest Wi-Fi password on Nest displays
  • Add a Google Nest Wifi point to an existing Google Wifi network
  • Add a Google Nest Wifi router as an add-on point to an existing Google Wifi network*
*In this case, we recommend following the steps to add your Google Wifi device to a new Google Nest Wifi network instead.

See Also
What are the requirements for me to get a Google Wifi gateway?
What do all of the colors that light up on the Google Wifi point mean?

Once you migrate your Google Wifi devices to the Google Home app, you’ll be able to do things like update your network settings, manage parental controls, and run speed tests in either the Google Home or the Google Wifi app. However, migrating your Google Wifi devices and settings to the Google Home app does change some things:
  • You’ll need to use the Google Home app to rename Wifi devices and change the room of Wifi devices.
  • Existing managers in the Google Wifi app will be removed. You’ll need to re-add them in the Google Home app. You'll no longer be able to change managers in the Google Wifi app.
  • You’ll need to set up any additional Google Wifi or Google Nest Wifi devices in the Google Home app.
  • All members of the Google Home app (including existing and future members) will have the same level of control and access to your Wifi devices and settings as you.

See Also
How do I get a Google Wifi gateway instead of another type of gateway?
What is Google Wifi?

Open the Google Home app.
  • Tap Add device or service Next.
  • Choose a home and tap Next.
  • Confirm your Wi-Fi network, then tap Next.
  • Choose your settings, then tap Next Yes, I’m in.

See Also
What happens when I add my Google Wifi devices and settings to the Google Home app?
How do I migrate to the Google Home app?

After you add your Google Wifi devices and settings to the Google Home app, the devices, network settings, and info from your Google Wifi app will also be visible in the Google Home app.

You’ll be able to access most features from both the Google Home app and Google Wifi app, but these features will only be available from the Google Home app:
  • Rename Wifi devices
  • Change the room of a Wifi device
  • New Wifi device setup
  • Change and add Wifi managers

See Also
How do I migrate to the Google Home app?
What are the requirements for me to get a Google Wifi gateway?

The Google Wifi guide below can assist you in using your new Google Wifi gateway.​

See Also
What do all of the colors that light up on the Google Wifi point mean?
How do I migrate to the Google Home app?