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Google Wifi

The Google Wifi gateway, also known as a “point” or “puck” is now available for Cincinnati Bell Internet customers and it provides a whole-home Wi-Fi solution so customers can stream and download without missing a beat.

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How do I setup my Google Wifi gateway?
Google Wifi Self-Install Video

Cincinnati Bell uses the most advanced fiber optic technology to deliver Fioptics Internet to your home.Here's how to self-install your Google Wifi Point.

 

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How do I get a Google Wifi gateway instead of another type of gateway?
What do I do if I need technical support help using my Google Wifi point/gateway?

During the time of your order, a trained agent with determine which hardware is best for your situation and will satisfy your wireless Internet needs.

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Google Wifi Guide
What do I do if I need technical support help using my Google Wifi point/gateway?

At this time, you are not able to use this piece of equipment if you’re a TV customer. The Google Wifi point will not work the same as a gateway that’s provided by a Cincinnati Bell technician during your install.

See Also
How do I get a Google Wifi gateway instead of another type of gateway?
How do I setup my Google Wifi gateway?

In order to be eligible for this Google gateway, you must be a Cincinnati Bell Internet customer and Premier customer. You will receive an in home assessment of your coverage and if weak spots are identified, a Cincinnati Bell technician will assign additional boosters as needed.

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How many devices can I connect to my Google Wifi gateway?
What do I do if I need technical support help using my Google Wifi point/gateway?

There are two hardwired Ethernet ports on the bottom of the Google point. Wirelessly, you can connect as many devices as you have in your home with the understanding that performance does suffer when the amount of devices increases.

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How do I setup my Google Wifi gateway?
How many devices can I connect to my Google Wifi gateway?

Download the Google Wifi app from the App Store. Login using your Gmail/Google account (or create one). *You must be running iOS 10 or higher. Below are screenshots of the setup using the Google Wifi app on a mobile device.

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See Also
What do I do if I need technical support help using my Google Wifi point/gateway?
What do all of the colors that light up on the Google Wifi point mean?

A Cincinnati Bell technician will troubleshoot your problems and provide the best solution for you. If Cincinnati Bell is unable to resolve your issue or concern, the agent will contact Google on your behalf and transfer you to Google Support.  Or you can simply visit https://support.google.com/wifi
 

See Also
Can I use the Google Wifi gateways if I am also a Fioptics TV customer?
Google Wifi Self-Install Video