How Can We Help You?

Browse or search below to find the information you're looking for.

 

How do I install Internet SafeGuard on my Android Smartphone or tablet?

There are three ways you can install Internet SafeGuard onto your Android phone or tablet.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from that included a link to download the service.
 
Once you have located this email, follow these steps to get started:
Click on the “Install Now” button within the email from the device you wish to install Internet Safeguard on.
1.  Click the Download button – you will be taken to the Google Play store.
2.  Click the install button to download the app.
3.  Follow the prompts to complete the installation.
 
Via your My Cincinnati Bell account or in the My Cincinnati Bell App mycbappicon.png
If you have misplaced the activation email, not a problem!
Follow these steps to get started:
1.  Enter your My Cincinnati Bell username and password, if prompted.
2.  Click on the Internet link near the top of the page. Then click “overview”.
3.  Click on the “My Internet Security”” link.
4.  Click Add Device button
5.  Follow the prompts during the installation
6.  By logging into My Cincinnati Bell via your computer

Follow these steps to get started:
  1. Log in to My Cincinnati Bell on a computer
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”  link.
  4. Click Add Device button.
  5. Confirm that “Mine or My Child’s Device” is highlighted and the Click Continue.
  6. Click on “Phone” or “Tablet” option, depending on the type of device you want to install security on.
  7. Choose to send a download link via email or via SMS text message.
  8. Enter the necessary information (email address or phone number).
  9. Get the device you want to install security on. Open the email or the text message on this device.
Click on the Install Now link.