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I am a current customer with Internet Security and received an email, what do I need to do?

  1. Login to your My Cincinnati Bell account
Locate “Manage My Internet Safeguard” or “Install my Internet Safeguard”. If you don’t see the option to “install” then you have already installed Internet Safeguard on a device. 
 Look for “Send Installation Email” and select it to resend your welcome/installation email. If you don’t see this option, then you need to setup a profile with an email address and profile name. 

Login to your email and follow the directions to finish the install. Click on “Install Internet SafeGuard” and enter the username on the email.  If you don’t remember your password, click “Forgot Password”.  Once you have installed Internet SafeGuard, be sure to install Password SafeGuard.