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I am a current customer with Internet Security and received an email, what do I need to do?

If you are a Cincinnati Bell customer and know your My Cincinnati Bell account login, go to Option 1 below.

If you currently have multiple Cincinnati Bell accounts or use multiple emails addresses, please follow the directions on Option 2 below.

Option 1 -
  1. Check your My Cincinnati Bell email inbox for this email from "Cincinnati Bell" 

Option 2 -
  1. Login to your My Cincinnati Bell account - 
  2. Scroll to quick links on the right side of your screen 
3. Enter the email address and profile name you wish to use, then click Submit

4. Look for the email from "Cincinnati Bell" that looks like this: 


5. Then enter the password that was sent to you in the email.