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Help Center / Installation & Setup / Internet / Internet & Password SafeGuard

Internet & Password SafeGuard

If you are a Cincinnati Bell customer and know your My Cincinnati Bell account login, go to Option 1 below.

If you currently have multiple Cincinnati Bell accounts or use multiple emails addresses, please follow the directions on Option 2 below.

Option 1 -
  1. Check your My Cincinnati Bell email inbox for this email from "Cincinnati Bell" 
emailscreenshot.png

Option 2 -
  1. Login to your My Cincinnati Bell account - https://login.cincinnatibell.com 
  2. Scroll to quick links on the right side of your screen 
quicklinksscreenshot.png
3. Enter the email address and profile name you wish to use, then click Submit

4. Look for the email from "Cincinnati Bell" that looks like this: 

emailscreenshot-(1).png

5. Then enter the password that was sent to you in the email.

See Also
Does Family Rules work over mobile data and Wi-Fi?
Does Password SafeGuard allow me to auto-fil my login information rather than me typing it in?

There are three ways you can install Internet SafeGuard onto your Apple phone or tablet.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from that included a link to download the service.

Once you have located this email, follow these steps to get started:
Click on the “Install Now” button within the email from the device you wish to install Internet Safeguard on.
1. Click the Download button – you will be taken to the iOS App store.
2. Click the install button to download the app. Enter your iOS credentials if prompted.
3. Enter the username and temporary password provided to you in the Activation email.
4. Reset your password to a permanent password.
5. Follow the prompts to complete the installation
Via My Cincinnati Bell account or in the My Cincinnati Bell App mycbappicon.png

If you have misplaced the activation email, not a problem!
Follow these steps to get started:
1. Enter your MyAccount username and password, if prompted.
2. Click on the Internet link near the top of the page. Then click “overview”.
3. Click on “My Internet Security” link.
4. Click Add Device button
5. Follow the prompts during the installation
 
By logging into MyAccount via your computer - 
Follow these steps to get started:
  1. Log in to MyCincinnati Bell on a computer
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the “My Internet Security”” link.
  4. Click Add Device button.
  5. Double check that “Mine or My Child’s Device” is highlighted and the Click Continue.
  6. Click on “Phone” or “Tablet” option, depending on the type of device you want to install security on.
  7. Choose to send a download link via email or via SMS text message.
  8. Enter the necessary information (email address or phone number).
  9. Get the device you want to install security on. Open the email or the text message on this device.
  10. Click on the Install Now link.

See Also
What are the benefits of syncing my password data to all of my devices?
How do I import my passwords from another password manager?

There are two ways you can download Internet SafeGuard onto your Windows or Mac computer:

a. Via the Activation Email sent to you when you ordered the service

When you first ordered Internet SafeGuard, you were sent an email from (cbemailresponse@cinbell.com) that included a link to download the service.

Once you have located this email, follow these steps to get started:

i. Click on the “Install Now” button within the email from the computer you wish to install Internet Safeguard on.

ii. Click the Download button

iii. Save the .exe file to a location of your choice

iv. Run/Open the .exe file

v. Follow the prompts to complete the installation

b. By logging into My Cincinnati Bell via your computer

If you have misplaced the activation email, not a problem! Follow these steps to get started: i. Log in to My Cincinnati Bell

ii. Click on the Internet link near the top of the page. Then click “overview”.

iii. Click on the “My Internet Security” link.

iv. Click Add Device button

v. Confirm that “Mine or My Child’s Device” is highlighted and the Click Download.

vi. Confirm that “this computer” option is chosen and click Download button.

vii. Save the .exe file to location of your choice

viii. Run/Open the .exe file

ix. Follow the Prompts to complete the installation

See Also
What are the benefits of syncing my password data to all of my devices?
How do I install Password SafeGuard on my devices?

There are three ways you can install Internet SafeGuard onto your Android phone or tablet.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from that included a link to download the service.
 
Once you have located this email, follow these steps to get started:
Click on the “Install Now” button within the email from the device you wish to install Internet Safeguard on.
1.  Click the Download button – you will be taken to the Google Play store.
2.  Click the install button to download the app.
3.  Follow the prompts to complete the installation.
 
Via your My Cincinnati Bell account or in the My Cincinnati Bell App mycbappicon.png
If you have misplaced the activation email, not a problem!
Follow these steps to get started:
1.  Enter your My Cincinnati Bell username and password, if prompted.
2.  Click on the Internet link near the top of the page. Then click “overview”.
3.  Click on the “My Internet Security”” link.
4.  Click Add Device button
5.  Follow the prompts during the installation
6.  By logging into My Cincinnati Bell via your computer

Follow these steps to get started:
  1. Log in to My Cincinnati Bell on a computer
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”  link.
  4. Click Add Device button.
  5. Confirm that “Mine or My Child’s Device” is highlighted and the Click Continue.
  6. Click on “Phone” or “Tablet” option, depending on the type of device you want to install security on.
  7. Choose to send a download link via email or via SMS text message.
  8. Enter the necessary information (email address or phone number).
  9. Get the device you want to install security on. Open the email or the text message on this device.
Click on the Install Now link.

 

See Also
How do I install Internet SafeGuard on more than one device?
How do I set up Family Rules on my child's device?


There are two ways you can download Password SafeGuard onto your devices.
  1. Via the Activation Email sent to you when you ordered the service
When you first ordered Internet SafeGuard, you were sent an email from (cbemailresponse@cinbell.com) that included a link to download Password SafeGuard. 

Once you have located this email, follow these steps to get started:
1.  Click on the “Install Password Manager” button within the email from the device you wish to install Password Manager on.
2.  Click the Download button. You will either be asked to save an .exe file or will be redirected to the appropriate app store.
3.  Follow the prompts to complete the installation
4.  By logging into My Cincinnati Bell via your computer
 
If you have misplaced the activation email, not a problem! Follow these steps to get started:
  1. Log in to My Cincinnati Bell
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”” link.
  4. Click the “Password manager” tab in the top left corner of the security portal.
  5. Click the “Install now” button.
Follow the Prompts to complete the installation

 

See Also
How do I install Internet SafeGuard on my Android Smartphone or tablet?
How do I install Internet SafeGuard on my Apple smartphone or tablet?


You have the ability to download Internet SafeGuard and password manager on up to 5 devices. If you need to add more licenses for either of these services, you will need to call the Cincinnati Bell call center at 513-565-9890 or click to chat with us with us now.

 

See Also
How do I create a QR Recover Code?
What is a master password for Password SafeGuard?


You have the ability to download Internet SafeGuard and password manager on up to 5 devices including smartphones and tablets. In order to download the service again on another device, you have two options:
  1. Via the Activation Email sent to you when you ordered the service

When you first ordered Internet SafeGuard, you were sent an email from (cbemailresponse@cinbell.com) that included a link to download the service. 

Once you have located this email, follow these steps to download the service onto another device:
1. Click on the “Install Now” button within the email on the device you wish to install Internet Safeguard on.
2. Click the Download button
3. You will either be prompted to download an .exe file or directed to the appropriate app store.
4. Follow the prompts to complete the installation

  1. By logging into My Cincinnati Bell via your My Cincinnati Bell account or in the My Cincinnati Bell App
    1. Log in to your Cincinnati Bell My Cincinnati Bell
    2. Click on the Internet link near the top of the page. Then click “overview”.
    3. Click on the ““My Internet Security”” link.
    4. Click Add Device button
    5. Confirm that “Mine or My Child’s Device” is highlighted and then Click Continue.
Follow the Prompts to complete the installation

See Also
Terms & Conditions
How do I set up Family Rules on my child's device?

Internet SafeGuard includes a feature called Banking Protection which keeps your financial transactions safe while you shop or bank online. Banking Protection is available for Windows PC’s and Android phones or tablets.
 
banking-protection.png
 
The Banking protection feature prevents man-in-the-middle attacks from happening while you are banking or shopping online. An unwanted third-party connection is not usually visible to the user and can manipulate the transaction you are trying to make, ultimately transferring funds to an untrusted party. To prevent these common attacks from happening, banking protection blocks untrusted internet connections from being made while you are in a protected banking or shopping session.
 
Also, all connections of the trusted processes are checked. If a trusted process connects to an untrusted or unknown IP-address, the connections are automatically blocked.You are not given a notification if an untrusted connection has been blocked.
 
The banking protection notification at the top of your browse provides you with peace of mind that your online transactions are safe from cyber-attacks. Banking protection will automatically end after you have completed your banking or shopping session.


 

See Also
How do I set up Family Rules on my child's device?
What is a master password for Password SafeGuard?

Internet Safeguard comes with a completely redesigned Family Rules feature set which replaces the previously available Parental Controls. Family Rules helps you to set healthy boundaries for your children’s digital life by introducing a new child role and allowing you to easily manage these “rules” via the online security portal. You no longer need to have your child’s device in hand in order to set up these rules.
parental-controls.png
Family Rules includes many features to keep your children safe online including:
  • Content Filtering: Block inappropriate content based on the age of your child, content topics, etc.
  • App Control for Android only: Screen the applications before allowing you child to use them or set time limits for when they can be used
  • Time limits: Ensure a proper bed time or schedule specific homework time by setting an Internet curfew
  • Finder: In the event your smartphone or tablet is lost or stolen, you can safeguard your personal information stored on the device by locking access to the device, by wiping all your information stored on the device or memory cards, or ring an alarm to help in locating the device.
  • Call Blocking for Android only: allows you to blacklist a particular phone number and prevent both incoming and outgoing calls and messages (SMS/MMS) to and from the blocked numbers.

See Also
What are the benefits of syncing my password data to all of my devices?
I keep seeing a "banking protection active" notification at the top of my browser. What is this?

You can manage your child’s Family Rules profile remotely through the online security portal. Configuration is easy as pre-defined settings automatically applied based on your child’s age category. You also have the option to adjust and customize the profile settings to meet your family’s protection needs.

See Also
How do I import my passwords from another password manager?
Does Family Rules work over mobile data and Wi-Fi?

Yes, Family Rules settings for your child’s device will be effective over both Wi-Fi and mobile data, allowing your children to be protected when they visit a friend’s house, connect to public Wi-Fi at school or are doing homework at home.
 

See Also
What are the benefits of syncing my password data to all of my devices?
How do I add my passwords or credit card information?

Anytime you purchase a new computer, smartphone or tablet, it is recommended that you protect your new device with Internet SafeGuard and Password SafeGuard. To remove Internet SafeGuard from your old device and protect your new one, you will need to follow these steps:
  1. Log in to My Cincinnati Bell from a computer or log in to the Cincinnati Bell MyAccount App from your phone.
  2. Click on the Internet link near the top of the page. Then click “overview”.
  3. Click on the ““My Internet Security”” link.
  4. Find the device you are currently protecting and click on it.
  5. Click the “release license” link.
  6. Confirm you want to remove protection from this device by clicking on the “Release License” button.
Once the license has been released, you can install Internet SafeGuard on the new device.
  1. Click on the Add device button.
  2. Confirm that “Mine or My Child’s Device” is highlighted and then Click Continue.
  3. Follow the Prompts to complete the installation on to your new device.
To download Password SafeGuard on to your new device, click on the password manager tab in the top left corner of the security portal and click install now.
 

See Also
How do I install Internet SafeGuard on my Android Smartphone or tablet?
I keep seeing a "banking protection active" notification at the top of my browser. What is this?

Once you've installed Password SafeGuard, and you start the application for the first time, you have to create a master password. This password is very important, as it allows access to Password SafeGuard, and protects all your password data.
 
Choosing a unique, hard-to-guess master password or passphrase (such as "DenverhaslotsofMounta1ns") will keep your passwords safe. Do not use your master password for any other online account password. It should be unique to this service.
 
For your security, Cincinnati Bell cannot reset your master password or send you a recovery code if you forget your master password. This has been a conscious decision by Cincinnati Bell to increase your security and privacy. Because of this, we strongly recommend that you create a QR recovery code as soon as you have taken the password manager service into use.  The QR recovery code is a secure and easy way for you to recover your master password if you forget it. See FAQ "How do I create a QR recovery Code?" for instructions on how to create and store your QR code.

 

See Also
How do I set up Family Rules on my child's device?
How do I recover my Master Password?

You will need to create a QR recovery code so you have a way to retrieve your master password in case you forget it:
 
On Your Desktop:
1. Sign in to Password SafeGuard on your desktop. final_internetsafeguardlogo.png
2. Go to Settings > Create Recovery Code.
3. Click Save.
4. Select a location where you want to store the file, and click save.
5. Go to your file manager, select the file, and print it out.
 
Note: We recommend that you save the code as an image and print the file out for safekeeping, rather than storing the file on your computer. To recover the code, you can then use your mobile device to scan the image.
 
On Your Mobile device:
1. Sign in to Password SafeGuard on your mobile device. final_internetsafeguardlogo-(1).png
2. Go toMenu > Settings, and tap Create Recovery Code. The image is automatically created.
3. Tap Save as image. The code is saved to your Photos/Gallery folder on your device.
4. Go to your Photos/Gallery folder, and tap on the photo. Send the image to a service where you can print it out from.
5. Delete the file from your device once you’ve printed out the code.
 
Note: We recommend that you save the code as an image and print the file out for safekeeping, rather than storing it in a cloud storage service.

 

See Also
I have used all of my licenses, how do I get more?
How do I import my passwords from another password manager?

Note: You can recover your master password by following the below steps only if you have previously created a QR recovery code.
 
If you’ve forgotten your master password, follow these steps to regain access to the password manager by using your QR recovery code:
 
1. Open up the Password SafeGuard app. final_internetsafeguardlogo.png
2. On the login screen, tap Forgot Master Password?
3. Choose either Import Image or Scan Recovery Code.
4. Select the image file or scan the image of the QR code. Your master password appears on the screen, and you can log in immediately.
5. Tap login.
 

See Also
How do I create a QR Recover Code?
I purchased a new device. How do I remove Internet Safeguard from my old device?

You can import existing password data from other password managers. Importing is possible with the Windows and Mac OS X versions of the product. Steps how to do this:
  1. Export the data from 3rd party password manager to a file in compatible data format of those noted below.
  2. Open Password SafeGuard, enter the master password to go to the main view
  3. Open the side menu and select "Import passwords"
  4. Click the "Browse" button to open the file selector dialog and select the file where you exported the data in step 1.
  5. Import is then complete.
F-Secure Key can import the following data export formats:
  • Password Safe XML export format
  • KeePass 2.x XML export format
  • 1Password 'interchange File' format
  • F-Secure Key's own data export format

See Also
I have used all of my licenses, how do I get more?
What is Family Rules and how is it different than parental controls?

Syncing your Password SafeGuard data on various devices enables you to have your stored data readily available and always up to date so no matter what device you browse with, you can access your login credentials anytime, anywhere. Therefore, there's no need to worry if a device gets lost, stolen or damaged, your important data will still be intact on one of your other devices.

Note: If you only have Password SafeGuard installed on a mobile device and you carry out a factory reset, the reset will also wipe all your password manager data from the device. After doing this, there is unfortunately no way to get the data back.


 

See Also
What is a master password for Password SafeGuard?
How do I install Internet SafeGuard on my Android Smartphone or tablet?

Note: To simplify the sync process, you should have the Password SafeGuard app already downloaded on the device you want to sync with your desktop.
To sync your Password SafeGuard data onto another device, follow the instructions below:
  1. On your desktop computer, open Password SafeGuard and enter your master password, if prompted.
  2. Go to Connect Devices in the left hand side menu.
  3. Under Generate synchronization code, a sync code appears.
  4. Now, grab the device you want to sync with:
    1. If syncing to a mobile device, tap the menu icon, then Connect devices > Code;
      OR
    2. If syncing to another desktop computer, go to Connect devices > Enter synchronization code.
  5.  Enter the sync code from step 3 where prompted.
  6. Tap or click the Connect button.
  7. Enter your master password.
  8. Once synchronization is successful, tap Confirm if syncing to a mobile, or click OK if syncing to a desktop.
     

See Also
Terms & Conditions
I am a current customer with Internet Security and received an email, what do I need to do?

Yes, for quick and easy login experience, you can have Password SafeGuard autofill your information into the browser so you don’t have copy and paste or manually enter.
 
On a computer:
To enable the autofill feature, follow the steps below:
  1. Login to Password SafeGuard using your master password.
  2. Click on the Settings tab on the left side, and then click General.
  3. You will see two check boxes for the autofill feature. Check both of those boxes.
  4. Then, click the install button for the browser you would like to use, either Chrome or Firefox.
  5. Follow the prompts to successfully install the browser extension.
  6. Once the browse extension is installed, go back to Password SafeGuard and click the copy button under the authorization code.
  7. Paste the authorization code into the provided box within the browser and click submit.

See Also
I keep seeing a "banking protection active" notification at the top of my browser. What is this?
How do I recover my Master Password?

  1. Log into Password SafeGuard.
  2. Click the + button in the top right corner.
  3. Choose if you want add a new password or credit card details.
  4. Enter the necessary information and click done.

See Also
Terms & Conditions
What is Family Rules and how is it different than parental controls?