Network Defense proactively blocks threats such as malware and phishing before they even hit your network for all your devices, including internet of things (IoT) such as Amazon devices, Ring, Google Nest, Sonos and any other devices connected to your network.

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What does DNS mean?
I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?

This means we are blocking the connection due to a security threat. 

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Do I need to use a certain browser on my PC or MAC to take advantage of the service?
I have a Zyxel wireless gateway (black box) do I need to do anything to use this service?

Once you receive the block page, there will be instructions listed on the page to submit a ticket to our support team.  Our support team will review the page to ensure there is still a security threat.  If there is, the page will not be unblocked; however, if the page is no longer a security threat, we will remove the block.

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I point my DNS to someone other than Cincinnati Bell’s DNS, can I still use the service?
I’m trying to go to a website but keep receiving a page about a security threat. What does it mean?

• Please keep in mind Network Defense will not block a website for content (violence, adult themes, etc.).  If you are interested in an additional service to control content that can be viewed on the Internet, please see our Internet Safeguard products for consumer and business. If you believe the website should be blocked for malware, phishing, etc., please enter a ticket using the following steps:
  • Log into your My Cincinnati Bell account by clicking here.
  • Click Network Defense which is on the right side of the page under the Quick Links.
  • Enter your name, phone number, website, and email address.
  • After entering the information, click submit.

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I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?
I’m trying to go to a website but keep receiving a page about a security threat. What does it mean?

You will receive a response to the email address you have provided within two business days.

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I have a Zyxel wireless gateway (black box) do I need to do anything to use this service?
Do I need to use a certain browser on my PC or MAC to take advantage of the service?

Possibly! After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order. When that is complete, update the DNS in your Google Home App by clicking here. If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in. However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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What is Network Defense?
I sent Cincinnati Bell a ticket, when should I expect to receive a response?

Nope!  After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order, then you’ll be protected.  If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in.  However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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I sent Cincinnati Bell a ticket, when should I expect to receive a response?
I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?

Consumers can order Network Defense via your online My Cincinnati Bell account under Internet, or if you are a business customer, please call us at 513.565.9890 or chat with an online representative.

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What does DNS mean?
What is Network Defense?

In order to be eligible for Network Defense, you must have Cincinnati Bell Internet service, a Cincinnati Bell wireless gateway, and a My Cincinnati Bell account.  If you have a Static IP or your own wireless gateway, unfortunately, you are not eligible for the service.

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I’m able to access a website but I think it should be blocked. What should I do?
I point my DNS to someone other than Cincinnati Bell’s DNS, can I still use the service?

We strongly recommend you use any supported browser such as Chrome, Edge, Safari, or Firefox to take advantage of the service.

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I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?
I’m trying to go to a website but keep receiving a page about a security threat. What does it mean?

DNS stands for Domain Name System, click here to learn more about it.

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Do I need to use a certain browser on my PC or MAC to take advantage of the service?
I sent Cincinnati Bell a ticket, when should I expect to receive a response?

Unfortunately not. You’ll need to point your DNS to Cincinnati Bell to utilize the service.

See Also
Do I need to use a certain browser on my PC or MAC to take advantage of the service?
I’m able to access a website but I think it should be blocked. What should I do?