Network Defense proactively blocks threats such as malware and phishing before they even hit your network for all your devices, including internet of things (IoT) such as Amazon devices, Ring, Google Nest, Sonos and any other devices connected to your network.

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How can I order Network Defense?
What are the minimum requirements needed to order Network Defense?

This means we are blocking the connection due to a security threat. 

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What does DNS mean?
If I feel like a site I’m trying to navigate to should not be blocked, what should I do?

Once you receive the block page, there will be instructions listed on the page to submit a ticket to our support team.  Our support team will review the page to ensure there is still a security threat.  If there is, the page will not be unblocked; however, if the page is no longer a security threat, we will remove the block.

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I sent Cincinnati Bell a ticket, when should I expect to receive a response?
I point my DNS to someone other than Cincinnati Bell’s DNS, can I still use the service?

• Please keep in mind Network Defense will not block a website for content (violence, adult themes, etc.).  If you are interested in an additional service to control content that can be viewed on the Internet, please see our Internet Safeguard products for consumer and business. If you believe the website should be blocked for malware, phishing, etc., please enter a ticket using the following steps:
  • Log into your My Cincinnati Bell account by clicking here.
  • Click Network Defense which is on the right side of the page under the Quick Links.
  • Enter your name, phone number, website, and email address.
  • After entering the information, click submit.

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How can I order Network Defense?
I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?

You will receive a response to the email address you have provided within two business days.

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What does DNS mean?
I point my DNS to someone other than Cincinnati Bell’s DNS, can I still use the service?

Possibly! After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order. When that is complete, update the DNS in your Google Home App by clicking here. If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in. However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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I have a Google wireless gateway (white box or puck), do I need to do anything to use this service?
I have a Zyxel wireless gateway (black box) do I need to do anything to use this service?

Nope!  After ordering the service, our provisioning will take place at approximately 2 AM on the subsequent day after you place your order, then you’ll be protected.  If you would like to take advantage of the service immediately, unplug your wireless gateway, wait 30 seconds, and plug it back in.  However, if you are activating Internet service at the same time, the provisioning will be sent once the wireless gateway is plugged in.

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I have a Zyxel wireless gateway (black box) do I need to do anything to use this service?
If I feel like a site I’m trying to navigate to should not be blocked, what should I do?

Consumers can order Network Defense via your online My Cincinnati Bell account under Internet, or if you are a business customer, please call us at 513.565.9890 or chat with an online representative.

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If I feel like a site I’m trying to navigate to should not be blocked, what should I do?
What are the minimum requirements needed to order Network Defense?

In order to be eligible for Network Defense, you must have Cincinnati Bell Internet service, a Cincinnati Bell wireless gateway, and a My Cincinnati Bell account.  If you have a Static IP or your own wireless gateway, unfortunately, you are not eligible for the service.

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What does DNS mean?
What is Network Defense?

We strongly recommend you use any supported browser such as Chrome, Edge, Safari, or Firefox to take advantage of the service.

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I have a Zyxel wireless gateway (black box) do I need to do anything to use this service?
How can I order Network Defense?

DNS stands for Domain Name System, click here to learn more about it.

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What is Network Defense?
I sent Cincinnati Bell a ticket, when should I expect to receive a response?

Unfortunately not. You’ll need to point your DNS to Cincinnati Bell to utilize the service.

See Also
If I feel like a site I’m trying to navigate to should not be blocked, what should I do?
What is Network Defense?