How Can We Help You?

Browse or search below to find the information you're looking for.

 
Help Center / Installation & Setup / Internet / New Service Installation/Expectations

New Service Installation/Expectations

Watch this self-install video to guide you through the process of installing your new Gateway.


 

 

See Also
How do I self-install my Zyxel 3415 Gateway?
Do I need to be home for the installation?

Locate your data jack. It will look like one of these examples:
* If you are using an inside ONT (Optical Network Terminal), you will locate this unit instead of a data jack. This is installed where fiber wiring enters your home, and likely mounted to a basement wall; alternately in an office or closet.
  3415-snap-1.JPG

1. Plug one end of the yellow Ethernet cable into your data jack, and the other into the ZyXEL 3415's blue Ethernet/WAN port. 
3415-snap-1-(1).JPG

2. Plug your ZyXEL 3415 power supply into your unit, and a nearby wall outlet. 
ERO-6877-4.JPG 

3. If you are connecting to printers, hardwired PCs, etc., you will connect your Ethernet cables from those devices into these yellow Ethernet ports. 
ero-6877-6.JPG 

4. Your Internet light will turn solid green when start-up is complete. You are now connected to the Internet. 
ERO-6877-7.JPG  

Follow the attached instructions to guide you through the self-install process. Click here to open. 

Visit here to setup your wireless network. Visit here to setup your guest Wi-Fi network.

Watch this self-install video to guide you through the process of installing your new Gateway.

See Also
Do I need landlord permission to install service in my apartment or rental?
Self-Install Video

Internet service installation time frames vary depending on whether TV service is included, the type of Internet access ordered (e.g. ZoomTown or Fioptics) and layout of your home and existing inside and outside wiring. Upon arrival your Cincinnati Bell service technician will assess the variables and go over with you their plan of action. For Internet access, your technician will install a wireless gateway and in some situations an Optical Network Terminal. The technician will also ask you if you would like any other devices connected to the Internet besides your main computer or tablet.

See Also
How do I self-install my Zyxel 3415 Gateway?
I need to reschedule or cancel my installation appointment.

Someone over the age of 18 must be present for the entire duration of the installation.

See Also
I need to reschedule or cancel my installation appointment.
How do I self-install my Zyxel 3415 Gateway?

In order to install some equipment such as the ONT on the side of your home, drilling may be required for service.

See Also
What should I expect if the line in my yard is to be buried underground?
What can I expect during my service installation?

Yes, we do require a landlord permission slip be filled out before installation of service can begin. The landlord permission slip can be found on your order confirmation email or by clicking here.

See Also
What should I expect if the line in my yard is to be buried underground?
Self-Install Video

If Cincinnati Bell runs a new fiber line to your home to install Fioptics service, the technician may have to run a temporary line if the fiber needs to be buried underground to your home. Additionally, there may be a bore required to lay the fiber line beneath a hard surface including a driveway or sidewalk. The temporary line will be run to complete the standard installation of services and there will be a follow up visit from a Cincinnati Bell contractor, AMS, to bury the fiber line. You are not required to be home for the visit as all the work done will be outside your premises.

Typically it will be 10 business days for the appointment to bury the line and complete the installation.

See Also
Self-Install Video
Does service installation require drilling into my home?