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Help Center / Getting Started / Internet / New Service Installation/Expectations

New Service Installation/Expectations

Internet service installation time frames vary depending on whether TV service is included, the type of Internet access ordered (e.g. ZoomTown or Fioptics) and layout of your home and existing inside and outside wiring. Upon arrival your Cincinnati Bell service technician will assess the variables and go over with you their plan of action. For Internet access, your technician will install a wireless gateway and in some situations an Optical Network Terminal. The technician will also ask you if you would like any other devices connected to the Internet besides your main computer or tablet.

See Also
Do I need landlord permission to install service in my apartment or rental?
What should I expect if the line in my yard is to be buried underground?

Someone over the age of 18 must be present for the entire duration of the installation.

See Also
Do I need to be home for the installation?
Can I get the same service at my new location?

In order to install some equipment such as the ONT on the side of your home, drilling may be required for service.

See Also
Does service installation require drilling into my home?
Can I get the same service at my new location?

Yes, we do require a landlord permission slip be filled out before installation of service can begin. The landlord permission slip can be found on your order confirmation email or by clicking here.

See Also
Do I need landlord permission to install service in my apartment or rental?
Can I get the same service at my new location?

If Cincinnati Bell runs a new fiber line to your home to install Fioptics service, the technician may have to run a temporary line if the fiber needs to be buried underground to your home. Additionally, there may be a bore required to lay the fiber line beneath a hard surface including a driveway or sidewalk. The temporary line will be run to complete the standard installation of services and there will be a follow up visit from a Cincinnati Bell contractor, AMS, to bury the fiber line. You are not required to be home for the visit as all the work done will be outside your premises.

Typically it will be 10 business days for the appointment to bury the line and complete the installation.

See Also
Do I need to be home for the installation?
What should I expect if the line in my yard is to be buried underground?