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See Also Why isn't my recent payment reflected on my balance? I want to pay by electronic check; how do I identify my Bank Routing Number?
After you login to My Cincinnati Bell, you can find a summary of your bill on the right side of the page. Click 'View Bill Details' to view the details of this bill. You can also find this information by going through the Billing & Payments section. To print a copy of your bill with details, click the Print Bill button located in the top right corner of the My Online Bills section of the page. To download and save a copy of your bill, click the Download button in the top right corner of the page.
See Also Where do I send a copy of my Bankruptcy Petition? Privacy Statement
When viewing your online bill details in the My Online Bills section of the site, it defaults to your most current bill. You can select and view the last 18 months of bills by simply picking a date from the drop down next to 'Select Bill Statement Date'.
See Also Are the My Cincinnati Bell payment options secure? When will my online bill payment be posted?
On the My Online Bills page, click the 'Print Bill' button located in the top right corner of the page. It will pop another window with a flat copy of the bill in printable format. Click your browser's print icon or "File" then "Print" to send your bill to your printer.
See Also What types of credit cards may be used to pay my Cincinnati Bell bill online? When will my online bill payment be posted?
Yes! All online Cincinnati Bell transactions are safe and secure. My Cincinnati Bell utilizes a Secure Login Process that strictly controls access to your account information. Cincinnati Bell uses 128 bit SSL Encryption technology, the industry standard for online security, to safeguard your payment and account information.
See Also What are the NSF and Electronic Signature Authorization Statement? How can I view call details for my long distance calls?
See Also What are the NSF and Electronic Signature Authorization Statement? What types of credit cards may be used to pay my Cincinnati Bell bill online?
Payments made online or via phone will not be immediately reflected on your balance. Once a payment has been submitted, please allow 2-3 business days for processing before your payment will be reflected on your account. You can confirm or verify that your payment has been submitted by going to the Payment History section of your online account located under Billing & Payments. Payment History will show all payments made within the past 90 days either online or by phone.
See Also How can I view call details for my long distance calls? When will my online bill payment be posted?
When you reach the end of the payment process, you will get a confirmation message confirming your actions. If you did not receive a confirmation message, you can verify that your payment has been submitted and obtain your payment reference number by going to the Payment History section of your online account located under Billing & Payments. If your payment is not displayed in the Payment History section, your payment was not received. Please submit your payment again.
See Also When will my online bill payment be posted? How can I view past bills?
Credit card and electronic check payments generally take 2 to 3 business days to post to your account.
See Also Where do I send a copy of my Bankruptcy Petition? How do I find the details on my bill?
Cincinnati Bell accepts MasterCard, VISA, American Express and NOVUS (Discover) credit cards.
See Also Other Bill Payment Options How can I view past bills?
An Authorization Number is a 6-character code automatically issued by your bank whenever they approve credit card transactions. We recommend that you keep this number as part of your permanent payment record, indicating that your credit card payment was successfully processed.
See Also How can I view past bills? Why isn't my recent payment reflected on my balance?
If your credit card had been declined, the payment cannot be applied to your account. We recommend that you contact your card-issuing bank immediately. Provide them with your account information, as well as any details associated with this transaction.
See Also How can I view a print-ready bill? How do I find the details on my bill?
Also referred to as an ABA Number, a Bank Routing Number is the 9-digit code that identifies your bank or credit union. This number appears at the bottom of each check, generally to the left of your checking account number. This data is enclosed in "brackets" that resemble a smiley face.
See Also I want to pay by electronic check; how do I identify my Bank Routing Number? What types of credit cards may be used to pay my Cincinnati Bell bill online?
Prior to processing an electronic check payment, Cincinnati Bell asks that you read and agree to both an NSF fee statement and an Electronic Signature Authorization statement. The NSF fee statement outlines the fees that will be charged to your account should any electronic check payment be returned because of insufficient funds in your checking account. This fee will be added to your monthly account balance, and is in addition to any fees that may be charged to your account by your member bank or credit union. The Electronic Signature Authorization statement permits Cincinnati Bell to accept payment on your behalf via an electronic check, per your authorization to proceed without a paper signature. Cincinnati Bell's NSF Statement is as follows: I hereby acknowledge that my Cincinnati Bell Account will be assessed a $ 20.00 administrative fee by Cincinnati Bell for any electronic check payments made for which funds are not available. I recognize that this fee will be separate and distinct from any fees charged by my member bank or credit union for said overdrafts. Cincinnati Bell's Electronic Signature Authorization is as follows: I hereby authorize Cincinnati Bell to process an electronic check payment on my behalf from the checking account identified in this transaction for the purpose of bill payment. I understand that the payment amount will be deducted from my checking account.
See Also What happens if my credit card transaction has been declined? Where do I send a copy of my Bankruptcy Petition?
When viewing your online bill details in the My Bills section of the site you can click on 'Itemized Calls' under the CBTS Technology Solutions section of your bill. The CBTS Technology Solutions details are available for three months.
See Also I want to pay by electronic check; how do I identify my Bank Routing Number? How do I find the details on my bill?
To ensure the confidentiality of your account information we use a combination of the information you provide to validate and grant you access to your Account Summary billing details. The information you provide will not be used for any other purpose. Click here to view Cincinnati Bell's complete privacy policy.
See Also When will my online bill payment be posted? Are the My Cincinnati Bell payment options secure?
Cincinnati Bell offers several bill payment options in addition to My Cincinnati Bell. You may pay by mail, over the telephone or in person at one of our convenient Payment Location Stations. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider.
See Also How do I find the details on my bill? What is an Authorization Number and what should I do with it?
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