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Help Center / Account & Billing / Internet / View/Pay/Manage Bill

View/Pay/Manage Bill

Yes. Vacation Rate Service is available for all Cincinnati Bell core products, including Internet service. Rather than totally disconnecting service, customers can use Vacation Service and: 
- Pay a reduced montly rate
- Keep all equipment
- Resume normal service after vacation
Certain customers do not qualify for Vacation Service. For vacation rate to be added there is a one-time fee of $18.30, no matter how may products are going on Vacation Rate. Taxes and fees still apply. Certain additional restrictions may apply. Call, chat or visit to place your account on vacation service. 

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Other Bill Payment Options
Privacy Statement

After you login to My Cincinnati Bell, you can find a summary of your bill on the right side of the page. Click 'View Bill Details' to view the details of this bill. You can also find this information by going through the Billing & Payments section. To print a copy of your bill with details, click the Print Bill button located in the top right corner of the My Online Bills section of the page. To download and save a copy of your bill, click the Download button in the top right corner of the page.

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How can I view past bills?
Privacy Statement

When viewing your online bill details in the My Online Bills section of the site, it defaults to your most current bill. You can select and view the last 18 months of bills by simply picking a date from the drop down next to 'Select Bill Statement Date'.

See Also
What are the NSF and Electronic Signature Authorization Statement?
How can I view a print-ready bill?

On the My Online Bills page, click the 'Print Bill' button located in the top right corner of the page. It will pop another window with a flat copy of the bill in printable format. Click your browser's print icon or "File" then "Print" to send your bill to your printer.

See Also
How can I view call details for my long distance calls?
What happens if my credit card transaction has been declined?

Yes! All online Cincinnati Bell transactions are safe and secure. My Cincinnati Bell utilizes a Secure Login Process that strictly controls access to your account information. Cincinnati Bell uses 128 bit SSL Encryption technology, the industry standard for online security, to safeguard your payment and account information.

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What happens if my credit card transaction has been declined?
Privacy Statement

Payments made online or via phone will not be immediately reflected on your balance. Once a payment has been submitted, please allow 2-3 business days for processing before your payment will be reflected on your account. You can confirm or verify that your payment has been submitted by going to the Payment History section of your online account located under Billing & Payments. Payment History will show all payments made within the past 90 days either online or by phone.

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How do I find the details on my bill?
Does Cincinnati Bell offer Vacation Rate Service for my Internet?

When you reach the end of the payment process, you will get a confirmation message confirming your actions. If you did not receive a confirmation message, you can verify that your payment has been submitted and obtain your payment reference number by going to the Payment History section of your online account located under Billing & Payments. If your payment is not displayed in the Payment History section, your payment was not received. Please submit your payment again.

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Are the My Cincinnati Bell payment options secure?
Other Bill Payment Options

Credit card and electronic check payments generally take 2 to 3 business days to post to your account.

See Also
How can I view a print-ready bill?
Privacy Statement

An Authorization Number is a 6-character code automatically issued by your bank whenever they approve credit card transactions. We recommend that you keep this number as part of your permanent payment record, indicating that your credit card payment was successfully processed.

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Are the My Cincinnati Bell payment options secure?
When will my online bill payment be posted?

If your credit card had been declined, the payment cannot be applied to your account. We recommend that you contact your card-issuing bank immediately. Provide them with your account information, as well as any details associated with this transaction.

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What happens if I did not receive a payment confirmation?
What are the NSF and Electronic Signature Authorization Statement?

Also referred to as an ABA Number, a Bank Routing Number is the 9-digit code that identifies your bank or credit union. This number appears at the bottom of each check, generally to the left of your checking account number. This data is enclosed in "brackets" that resemble a smiley face.

See Also
What happens if my credit card transaction has been declined?
How can I view call details for my long distance calls?

Prior to processing an electronic check payment, Cincinnati Bell asks that you read and agree to both an NSF fee statement and an Electronic Signature Authorization statement. The NSF fee statement outlines the fees that will be charged to your account should any electronic check payment be returned because of insufficient funds in your checking account. This fee will be added to your monthly account balance, and is in addition to any fees that may be charged to your account by your member bank or credit union.

The Electronic Signature Authorization statement permits Cincinnati Bell to accept payment on your behalf via an electronic check, per your authorization to proceed without a paper signature.

Cincinnati Bell's NSF Statement is as follows:

I hereby acknowledge that my Cincinnati Bell Account will be assessed a $ 20.00 administrative fee by Cincinnati Bell for any electronic check payments made for which funds are not available. I recognize that this fee will be separate and distinct from any fees charged by my member bank or credit union for said overdrafts.

Cincinnati Bell's Electronic Signature Authorization is as follows:

I hereby authorize Cincinnati Bell to process an electronic check payment on my behalf from the checking account identified in this transaction for the purpose of bill payment. I understand that the payment amount will be deducted from my checking account.

See Also
I want to pay by electronic check; how do I identify my Bank Routing Number?
How can I view call details for my long distance calls?

When viewing your online bill details in the My Bills section of the site you can click on 'Itemized Calls' under the Cincinnati Bell Any Distance section of your bill. The Cincinnati Bell Any Distance call details are available for three months.

See Also
Does Cincinnati Bell offer Vacation Rate Service for my Internet?
Other Bill Payment Options

To ensure the confidentiality of your account information we use a combination of the information you provide to validate and grant you access to your Account Summary billing details. The information you provide will not be used for any other purpose. Click here to view Cincinnati Bell's complete privacy policy.

See Also
Does Cincinnati Bell offer Vacation Rate Service for my Internet?
What is an Authorization Number and what should I do with it?

Cincinnati Bell offers several bill payment options in addition to My Cincinnati Bell. You may pay by mail, over the telephone or in person at one of our convenient Payment Location Stations. You may also make special arrangements through a third-party bill payment service through your bank, credit union or commercial bill payment provider.

  • U.S. Mail - Checks and remittance slips may be mailed to:
Cincinnati Bell Telephone
P.O. BOX 748003
Cincinnati, OH 45274-8003
  • Telephone NOTE - Payments made via telephone with the assistance of a representative will result in a $6.00 charge. You can call Cincinnati Bell Telephone anytime to check your account balance and make payments over the telephone, day or night. We accept payments using a major credit card, debit card or electronic check. You can call 513-565-2210 and say "Payments", then "Pay My Bill".
  • Autopay – for information on the most convenient way to pay, visit our Autopay FAQs.
  • In Person – Pay in person at one of our convenient Paystation Locations, including Kroger and Walmart.  
  • ChatNOTE - Payments made via live chat with the assistance of a representative will result in a $6.00 charge. Click here to start a SSL-secured live chat session.

See Also
Are the My Cincinnati Bell payment options secure?
I want to pay by electronic check; how do I identify my Bank Routing Number?