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How do I set or change my network name (SSID/Encryption Key)?

There are two places to change the SSID and Encryption key. The first is on the wireless modem. Normally Cincinnati Bell does not recommend changing the SSID or Encryption key on the modem because we include a tag on the bottom of the modem that lists that particular modem’s unique SSID and Encryption key.  While it is possible to change both the SSID and the encryption key from the defaults, we do not recommend it.           

The second place to setup the SSID and encryption key is on the device (laptop, tablet, phone, etc) you want to connect to the network. For instructions on how to connect a device please visit this webpage and select your device. You will see an interactive walk through of how to connect your particular device using the SSID and encryption key found on the bottom of your modem.