* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

*If you have our Premier Internet product and have a Wi-Fi booster attached to your Zyxel 4381 Gateway then these instructions will not apply. Since this is a more complex set up we recommend calling us at 513-565-2210.
 
Open a Web Browser
 
Enter 192.168.200.1 into the address bar and click enter
 
To continue, you must read and agree to the Terms and Conditions by clicking I Agree.

 
Find the Network Settings tab located on the bottom of the page and hover over it

 
Select Wireless for the list of options

 
On the Wi-Fi tab you will see your current WiFi Network Name (SSID) and Password.


 
Under Action you will see an Edit button. Click this to change your name and password.

 
Please note that by changing these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

If you need assistance connecting your device to your Wi-Fi network, please use our Wi-Fi device setup tool found here. 
 

See Also
How do I set or change my network name (SSID/Encryption Key)?
What are the different types of wireless encryptions?

* Please note that when you change your Wi-Fi password and/or Network name any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and/or enter your new network password.

Open a Web Browser

Enter 192.168.200.1 into the address bar and click enter

This will prompt you to enter a Username and Password. These is found on the back label of your gateway. They say Administrator Username and Administrator Password.

Find the Network Settings tab located on the bottom of the page and hoover over it
 
Select Wireless for the list of options

 
On the WiFi tab you will see your current WiFi Network Name (SSID) and Password.
 

 
Under Action you will see an Edit button. Click this to change your name and password.
 

 
Please note that when you change these two items any connected devices will no longer be connected to your network and you will need to search the new network name on those devices and enter your new network password.

 

See Also
What is my Wi-Fi network name?
What is the Zyxel 3415 (AC gateway)?

Need to connect or re-connect your personal devices to your Cincinnati Bell Wireless Network?

Click here to view a list of devices and step-by-step instructions on how to connect them.

See Also
How far does the wireless signal travel?
How do I setup Port Forwarding on my Zyxel Modem/Router/Gateway?

Cincinnati Bell provides several different modems optimized for your connection based on the equipment available in your area. Each modem has wireless capability. We recommend that whenever you utilize wireless networking that you configure wireless security and an encryption key or password to keep your network secure.

See Also
Does CBT provide a wireless modem?
What is my Wi-Fi Password?

There are two places to change the SSID and Encryption key. The first is on the wireless modem. Normally Cincinnati Bell does not recommend changing the SSID or Encryption key on the modem because we include a tag on the bottom of the modem that lists that particular modem’s unique SSID and Encryption key.  While it is possible to change both the SSID and the encryption key from the defaults, we do not recommend it.

The second place to setup the SSID and encryption key is on the device (laptop, tablet, phone, etc) you want to connect to the network. For instructions on how to connect a device please visit this webpage and select your device. You will see an interactive walk through of how to connect your particular device using the SSID and encryption key found on the bottom of your modem.

See Also
How do I change and edit my wireless settings on my Zyxel 3415?
How far does the wireless signal travel?

There are two places to change the SSID and Encryption key. The first is on the wireless modem. Normally Cincinnati Bell does not recommend changing the SSID or Encryption key on the modem because we include a tag on the bottom of the modem that lists that particular modem’s unique SSID and Encryption key.  While it is possible to change both the SSID and the encryption key from the defaults, we do not recommend it.           

The second place to setup the SSID and encryption key is on the device (laptop, tablet, phone, etc) you want to connect to the network. For instructions on how to connect a device please visit this webpage and select your device. You will see an interactive walk through of how to connect your particular device using the SSID and encryption key found on the bottom of your modem.                                                                                                                                                                                                                        

See Also
How do I connect my device to Wi-Fi?
How do I setup Port Forwarding on my Zyxel Modem/Router/Gateway?

1. Open your Internet browser and type in 192.168.200.1.  Once you type this in, it will allow access to the Zyxel Router User Interface. 

2. Next, login by using:
    -Username: admin
    -Password: labeled on the back of the router titled “Administrator Password" 

3. Next, at the bottom of the screen, locate NETWORK SETTINGS and hover over until a menu pops up.  Select WIRELESS.

 
 
4. Next, select GUEST WIFI tab at the top.

5. Click the checkbox to enable GUEST WIFI. You are able to leave the default network name and password there if you would prefer.



6.  If you want to change them, follow these steps:
     A. In the GUEST WIFI tab, click edit under the ACTION heading.
     B. In the GUEST WIFI name field, enter the name you would like to assign to your network (i.e. – Smith’sHomeWifi)
     C. Next, enter your desired password (must be between 8-63 characters, upper and lower case letters, numbers and special characters to ensure it is secure.)
     D. Click the desired Time Period Duration for GUEST WIFI.
     E. Select, SAVE.

See Also
How do I connect my device to Wi-Fi?
How far does the wireless signal travel?

Zyxel AC Gateway - model EMG 3415 

• 2.4GHz and 5GHz Wireless and Ethernet Gateway 
• 5GHZ Radio 4x4 MU-MIMO, 2.4GHz 2x2 
• Actual 5GHz wireless speeds up to approx. 900Mbps and 2.4GHz wireless speeds up to about 150Mbps depending on wireless client capabilities. 
• TR-069 enabled  

See Also
How do I set up my Guest Wi-Fi on my Zyxel 3415?
What speeds should I be obtaining on my wireless device?

To login, type the IP address into an Internet Explorer window. The IP addresses can be found on the side of the modem: 

 

 

The following screen will display: 

 

On the welcome screen, you will be asked to enter a Username and Password.
You can find the Username and Password on the label, found on the gateway
On the label they will be listed like this:
Administrator Username:
Administrator Password: 
Click Login 
The Summary Screen will display 

 

This screen will show the number of connected devices
List view of connected devices: Type of WiFi (2.4 or 5), connections quality (number of bars), device name, connections type, WiFi name and Additional Info icon 
Additional Info: 

| 
 

Wireless Network Setup:

 

 

 

 

 

See Also
How do I set or change my network name (SSID/Encryption Key)?
How do I setup Port Forwarding on my Zyxel Modem/Router/Gateway?

1. Open an Internet browswer. 
2. Enter 192.168.200.1 into the address bar. 
3. Within the ZyXEL interface, scroll over Network Settings, and at the bottom of the screen click on NAT. 
4. Click the Applications tab at the top of the screen, then click the Add new application button. 
 
5. This will direct you to the below window. Here you can view existing devices and services for which Port Forwarding has already been configured. To see whether your desired service or application has been configured, select the Application Category drop-down. 

6. Select the type of device or service you are trying to configure. The click Application Forwarded to check the drop-down list for your application. 
 
     a. If you can locate your desired service within the list, select it and click the Apply button to save changes. Port Forwarding should now be enabled.
         If you cannot locate your desired service within the list, continue to Step 7. 
     b. If your desired service or device has not already been confiured for port forwarding, click the X in the top-right corner of the window to exit. Then click the Port Forwarding tab at the top of the window. 

7. At the top of the screen, click the Port Forwarding tab, then click the add new rule button. 

8. This will direct you to the below screen. 

Click to check the Active box. 

• Within the Service Name field, enter an easily recognizable phrase to describe the application you're configuring. 
• Click the WAN Interface field to view a drop-down list. From this list, select the type of WAN Interface you're currently using. 
• You will now need to enter the External Start Port, and External End Port numbers. These numbers should be provided by the device or service's manufacturer (e.g. Xbox, PlayStation, Slingbox, etc.). It is important to note that your device or service may require multiple ports or port ranges to remain open. Each port (an individual number) or port range (a series of consecutive numbers, such as 501-509) will have to be entered individually, following  process laid out in Steps 7 and 8. Additionally, each of these ports will utilize a specific protocol. 
• If you are entering an individual port: Enter the port number into the External Start Port and External End Port fields. Unless otherwise specified by the manufacturer, you will also enter this number into the Internal Start Port and Internal End Port fields. 
• If you are entering a port range: Enter the lowest number of the port range into the External Start Port field and the highest number of the range into the External End Port field. Unless otherwise specified by the manufactuer, you will also enter these numbers into the corresponding Internal Start Port and Internal End Port fields. 

See Also
What is SSID?
How far does the wireless signal travel?

Open an Internet Browser and type 192.168.200.1 into the address bar to access the ZyXEL user interface. 

Highlight Network Settings, then select NAT. 

Click the Applications tab at the top of the screen, then click Add new application.   
From the Application Categorey drop-down menu, select the type of device you want to configure. 

From the Application Forwarded drop-down menu, check to see if your desired device has already been configured with port forwarding. 
 
If you locate your desired service within this drop-down menu, select it and click Apply to save your changes. 

If you DO NOT locate your desired service, close the Application Configuration window by clicking the X in the upper right-hand corner. 

At the top of the NAT page, click the Port Forwarding tab, then click Add new rule. 

In the Port Forwarding configuration screen, check the box next to Active. 
 
In the service name field, type a recognizable phrase to describe the application you are configuring. 

From the WAN Interface drop-down menu, select the type of WAN interface you are currently using. 

Enter the necessary port numbers from the device's manufacturer. 

If you are entering a port range (i.e. 501-509), enter the port number into both the External Port Start field, and enter the final number in the range into the External Port End field. 

NOTE: In most cases, the port numbers you enter in the External Port fields and the Internal Port fields will be the same (i.e. if you enter 501 in the External Port Start and 509 into the External Port End fields, you will enter 501 into the Internal Port Start and 509 into the Internal Port End field.) 

From the Protocol drop-down menu, select the protocol associated with the port or port range. 

In the Server IP Address field, enter the IP address of the device. The device manufacturer will provide the IP address for the device. 

Click the Apply button to save your changes.
 

See Also
What is my Wi-Fi Password?
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway

Your wireless signal strength will vary greatly based on several variables including type of home, materials used in its construction, and the nearby devices. Open floor plans will allow better wireless signals than traditional floor plans. Walls constructed of plaster and mesh will degrade the wireless signal much more than walls made of drywall. Homes with multiple devices (2.4 ghz phones, halogen lights, other wireless signals) will see lower signal strength due to interference than homes with less. Homes with more square footage will experience more weak signal spots than smaller homes. Neighborhoods can also cause wireless signals to degrade. With the correct placement of your modem, you should get coverage for up to 2,500 square feet. However, each users experience will vary.

Click here to see how to maximize your Internet speeds.

See Also
How do I connect my device to Wi-Fi?
How do I name my wireless network and set a Wi-Fi password?

Your Wi-Fi network name is also known as your SSID, which stands for Service Set Identifier. This is what identifies your wireless networks.

See Also
How far does the wireless signal travel?
How do I set up Port Forwarding on my Zyxel 1432?

When your internet was installed, your technician should have provided you with your Network Name (SSID) and Password (WPA). This password allows you access on to your secure Network inside your home. 

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 660 / 4381 Gateway
How do I set up Port Forwarding on my Zyxel 1432?

SSID stands for Service Set Identifier. This is what identifies wireless networks. It is also referred to as network name when speaking of wireless networks. The SSID acts as a login name for some wireless networks allowing you to connect to them. The SSID of accessible networks will display in your wireless configuration software. To access restricted networks you must program your wireless configuration software with the SSID of the network. For secure networks you must also enter the WPA2 key. For more information, visit webopedia.com.

See Also
How do I change my Wi-Fi password and/or Network name (SSID) for my Zyxel 3415 Gateway
What speeds should I be obtaining on my wireless device?

There are several different wireless encryption options. They all have different strengths and a variety of traits.

WEP (Wired Equivalent Privacy) is the original protocol. It's referred to as either WEP-40(WEP 64bit) or WEP-104(WEP 128bit). The 40 or the 104 is referring to the size of the key. 24bits are used as an initialization vector. So if you have WEP 64 bit, that leaves 40 bits to implement the key. A 40 bit key is normally represented with a 13 character hexadecimal code. A 104 bit key (which if you add 24bits to, is 128bit) will usually be a 26 character hexadecimal key. If the key is stored in ASCII format, it will be shorter for each encryption setting.

WEP is considered outdated and fairly weak. It's not difficult to crack a WEP connection; however some wireless adapters have not had software updates to support newer encryption algorithms.

Wi-Fi Protected Access (WPA and WPA2) are the most up to date standards. These protocols are much stronger than WEP. They are designed with two different implementations. The first is Pre-shared key (PSK or Personal). This authenticates directly off the router, to the client end device. The second is EAP (Extensible Authentication Protocol) which is sometimes referred to as Enterprise. This allows authentication against a server, either via some type of encryption key or by a certificate. There are a variety of EAP protocols out there, but we will not be covering them here as they are all outside the scope of what will be supported with our equipment.

The most common setting used for WPA will be WPA-PSK TKIP (Temporary Key Integrity Protocol). This is a significant upgrade in security over WEP. It also allows for better throughput on the connection, since it's more efficient. There are still some issues with this configuration being able to be cracked.

Eventually WPA2 was created and added CCMP which is a new and substantially stronger encryption scheme. WPA2-PSK supports both TKIP and AES (Advanced Encryption Standard). AES is used by CCMP (Counter Mode with Cipher Block Chaining Message Authentication Protocol). Basically, it's a new way transferring and encrypting the data that is transferred over the wireless signal. Support for WPA2-PSK AES requires a newer router, but most client devices should support this feature if manufactured after 2003. WPA2-PSK AES is the preferred encryption setting for Wireless N connections. Utilizing either TKIP or an older WEP encryption will cause noticeable speed/throughput issues.

See Also
How far does the wireless signal travel?
What is my Wi-Fi network name?

Speeds obtained with wireless vary greatly. There are a number of factors that will affect your speed including; how many neighbors have home networks, how close those networks are, signal strength, the types of devices connecting to your network, the type of wireless your network uses, and sources of interference including lights, appliances, cordless phones.

One thing to keep in mind is that your wireless modem will set all connections to the speed of the slowest device connecting to it. You can have a modem capable of wireless “N” connections but have a wireless “B” device connecting to it. This will limit the speed of any device connecting to that modem to “B” speeds of 11 Mbps regardless of what the other devices are capable of supporting.

The above chart is a guide to what each type of wireless is capable of obtaining, what it actually obtains will be dependent on the factors mentioned above, especially the devices connecting to your wireless modem and the amount of interference present.

Click here to see how to maximize your Internet speed.

See Also
How do I set up Port Forwarding on my Zyxel 1432?
What are the different types of wireless encryptions?