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Help Center / Other Services / Google Wifi

Google Wifi

The Google Wifi gateway is now available for Cincinnati Bell Internet customers and it provides a whole-home Wi-Fi solution so customers can stream and download without missing a beat. Google Wifi points work together to create a ""mesh network"" providing consistently strong coverage in every room, for every device. Google Wifi can be set up as a single router, and it's easy to add more Wifi points to your network as needed.

See Also
Google Wifi Guide
How do I setup my Google Wifi gateway?

We can certainly upgrade your service to the Premier Internet package which includes the Google Wi-Fi device along with a professional assessment of the Wi-Fi coverage in your home to ensure maximum connectivity, 24X7 support for all your connected devices, and peace of mind with our Internet Safeguard product for only $10.00 a month. If you are interested, I can place your order today and schedule a technician to visit your home as soon as possible.

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What is Google Wifi?
What are the requirements for me to get a Google Wifi gateway?

At this time, you are not able to use this piece of equipment if you’re a TV customer. The Google Wifi point will not work the same as a gateway that’s provided by a Cincinnati Bell technician during your install.

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How do I get a Google Wifi gateway instead of another type of gateway?
What do I do if I need technical support help using my Google Wifi point/gateway?

In order to be eligible for this Google gateway, you must be a Cincinnati Bell Internet customer and Premier customer (currently not available if you're a video customer or have a static IP).  You will receive an in home assessment of your coverage and if weak spots are identified, a Cincinnati Bell technician will assign additional boosters as needed.

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How do I setup my Google Wifi gateway?
Can I use the Google Wifi gateways if I am also a Fioptics TV customer?

There are two hardwired Ethernet ports on the bottom of the Google point. Wirelessly, you can connect as many devices as you have in your home with the understanding that performance does suffer when the amount of devices increases.

See Also
What are the requirements for me to get a Google Wifi gateway?
How do I setup my Google Wifi gateway?

Download the Google Wifi app from the App Store. Login using your Gmail/Google account (or create one). *You must be running iOS 10 or higher. Below are screenshots of the setup using the Google Wifi app on a mobile device.

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google-wifi-setup-image-6.png

See Also
What are the requirements for me to get a Google Wifi gateway?
Google Wifi Guide

A Cincinnati Bell technician will troubleshoot your problems and provide the best solution for you. If Cincinnati Bell is unable to resolve your issue or concern, the agent will contact Google on your behalf and transfer you to Google Support.  Or you can simply visit https://support.google.com/wifi
 

See Also
Can I use the Google Wifi gateways if I am also a Fioptics TV customer?
What do all of the colors that light up on the Google Wifi point mean?