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Help Center / TV / Features

Features

With any of our set-top box Fioptics TV packages, we offer access to our Video on Demand (VOD) service. To access VOD, tune your set-top box to Channel 1 or press the ON DEMAND button near the center of your remote. The first time you use this service after powering on, it may take up to 3 minutes to load. After its initial loading, the service should only take 15-25 seconds to load each time you access it.

When the VOD menu appears on the screen, you can select the category and content you wish to view. Some content is free of charge, and some has a fee. Any fees will be clearly displayed as you make the purchase, and the network will ask for your confirmation. Any incurred VOD fees will be added to your monthly bill. If you have concerns about limiting access to Video On Demand, you can enable the Parental Controls feature on your set-top box. This will allow you to require a PIN code to complete any transactions. For more information, visit the  How do I set Parental Controls? portion of this FAQ.

If you wish to disable Video On Demand and Pay-Per-View entirely, or if you are having trouble accessing these features, please contact Technical Support at 513.565.9890. 

 

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If you have purchased a program, you can fast forward, rewind and pause your Video on Demand content with your remote control. Use the standard playback controls on the tops setion of the remote - PAUSE, FAST-FORWARD, or REWIND - at any time.   If  you select a free program, these features may not be available.  The content provider does determine the availability of this feature.

You can also use the PAGE+ / PAGE- buttons on the remote to move the playback forward or backward by 10 minutes.

If you change channels to watch live content, return to your Video on Demand purchase by pressing the ON DEMAND button near the center of your remote. To resume playback, you will need to access the content from within the Saved Programs or Suspended Programs folder.

 

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With Fioptics TV, you can create lists of your favorite channels and use the Favorites Lists to filter the program that appear on your Guide.

To create a Favorites List:
  • Press Menu to bring up the Quick Menu
  • Select the Heart Icon for My Favorite Channels
  • Select your Favorites List
  • Choose ""Setup Favorite Channels Now""
  • Select the list to edit or move down and choose the option New. 
 After you've selected a List you have 4 options:
  1. Add or remove Favorite channels
  2. Rename this Channel List
  3. Delete Favorites List
  4. Lock or Unlock Favorites List
    • Next, choose Add (option 1 above)
You will see available channels  (4 at a time).  Moving Left or Right cycles between sort options which is "by name" or "by channel number".
  • Select each desired channel to add
  • Select the check mark to confirm and save changes

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From the Guide, navigate to the Pay Per View channels (channels 730-745).

Highlight a program you want to view and press the OK button. To purchase the content, select Buy PPV, then select Buy.

You can cancel a PPV purchase prior to the start of the program by selecting My Account from the Main Menu, then selecting PPV Events and choosing the purchase you want to cancel – select Cancel PPV Purchase.

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From the On Demand menu (press the ON DEMAND button on your remote) , use your arrows to navigate through categories and programs. Press OK on the program you wish to view. Press OK to confirm the purchase.

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How to enable Closed Captioning in Cincinnati Bell Fioptics

The remote control that we provide with your set-top box is a universal remote. This means that it can be programmed to control a variety of devices. At the time of installation, our technician programmed the remote to work with your television. The remote comes with a set of universal codes for various manufacturers.  If you need to find the code specific to your TV, Bluray, DVD, or other device, please visit this website and click on "code finder" under the remote control image to find your device code.  

Once you receive your device code, you will follow the Code Entry steps as follows:

Turn on your equipment and follow the steps below to set up your remote.

Be sure to point the remote at your equipment during setup

1. Press the mode key for the device type you wish to setup.
2. Press and hold SETUP until the mode key blinks twice
3. Using the digit keys on the remote, enter the code shown in the code finder above.
4. Test the remote to confirm that it controls your device as expected. If it does not, try again using the next code listed.

 NOTE: You can locate your remote's model number on the back of the remote, near the top.

Please visit here for additional support with your Titan remote control.

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To quickly see what show you are watching, press the INFO button on the remote control. This will show you the channel, show name, begin and end time of show.

You can also navigate to other channels quickly by using the arrow keys while the Info bar is up on the screen. To exit the Info bar, press EXIT from the remote control.

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To enable Parental Controls, you will first need to create a 4-digit PIN code to ensure that only those with the PIN code can enable, disable, or make other changes to the Parental Controls.

When you have decided on a PIN code, follow the instructions below to enable Parental Controls: 
  1. Press the SETTINGS button on your remote 2 times to access the More Settings screen
  2. Use the ARROW buttons on your remote to highlight Block: PIN and press the OK button on your remote
  3. Use the right ARROW button on your remote to change the status of the PIN from disable to enable and then press the yellow A button on your remote to accept
  4. You will now be able to create a PIN using the NUMBER buttons on your remote
  5. You will be prompted to reenter your PIN
  6. Once the PIN is enabled, you will be returned to the More Settings screen - if you are not redirected to this screen, press the SETTINGS button on your remote two times
  7. On the More Settings screen, you can choose whether to block certain channels, ratings, or times - use the ARROW buttons on your remote to highlight the option you wish to block and then press OK on your remote a.Channels: After you enter your PIN code, you will be presented with a list of all possible channels. Use the ARROW buttons on your remote to scroll through the channels and press the OK button on your remote each time you highlight a channel you wish to block. A red lock icon will appear by all blocked channels. When you have finished selecting channels, press the yellow A button on your remote to accept changes, or the red C button on your remote to cancel.
    • Ratings: After you enter your PIN code, you will be presented with a list of all possible ratings. Use the ARROW buttons on your remote to scroll through the available ratings and press the OK button on your remote each time you highlight a rating you wish to block. 
    • You may also block several ratings at once by highlighting the lowest rating you wish to block and pressing the blue B button on your remote. This will block the highlighted rating and all higher ratings. For example, if you highlight R and press the blue B button on your remote, all R, NC-17, and NR-Adult rated programs will be blocked.
    • A red lock icon will appear by all blocked ratings. Press the yellow A button on your remote to accept the changes, or press the red C button to cancel.
    • Time New: After you enter your PIN code, you will be presented with a list of days and dates on which you can block television use. Use the ARROW buttons on your remote to highlight the specific date on which you wish to block use, or a day/part of the week on which you wish to place a recurring block. When the correct day or date is highlighted, use the right ARROW button on the remote to navigate to the Start and Stop times of this block. Use the ARROW buttons on the remote to highlight the appropriate time. When you have set the blocked date and time to your preference, press the yellow A button on your remote to accept the changes. 
  8. Block titles - this enables you to display or hide the blocked titles in your Program Guide
    • On the More Settings page, use the ARROW buttons on your remote to navigate to Block: Titles and press the OK button on your remote
    • Use the ARROW buttons on your remote to navigate to Displayed or Hidden and then press the OK button on your remote

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1. Press the STB button on the remote to ensure it is set to send commands to your Cincinnati Bell Set-Top Box. 

2. Press the F1 button on the remote control three times to change Closed Captioning settings. When the F1 button is pressed a window will appeaer in the upper left hand corner of the screen. 

NOTE: Be sure to promptly cycle through the on screen options because this popup will time out after 5 seconds of inactivity 

  • After the first press of the F1 button the window will display the text: "Aspect <- Your Current Settings Display here ->"(See image 1 below) 
  • When the F1 button is pressed a second time the audio track to be changed: "LANG<- Your Current Settings Displays here->"(See image 2 below)
  • When the F1 button is pressed a third time the Closed Captioning (CC) option will appear: "CC Your Current Settings Displays here" (See image 3 below)
CC-image-1.JPG    CC-Image-2.JPG   CC-image-3.JPG 


Now simply use the Directional Left or Directional Right arrows on the remote to cycle through the available Closed Captioning (CC) options. 
  • CC Off disables Closed Captioning 
  • Closed Captioning settings such as Analog CC1 and Digital CC1 enables Closed Captioning immeadiatley (see Image 4 below) 
  • CC On TV enables Closed Caption on the TV (as seen in image 5 below). This setting required Closed Captioning to be enables in the Menu settings of the customer's TV 
CC-image-4.JPG   CC-image-5.JPG 


When you have selected desired Closed Captioning options, simply press the EXIT button on the remote or simply wait 5 seconds for the on screen notification to disappear

CC-image-6.JPG

 

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To view your Favorites List:

  1. Press the SETTINGS button on your remote two times to access the More Settings page
  2. Use the ARROW buttons on your remote to navigate to Viewer: Favorites
  3. When you highlight Viewer: Favorites, a complete list of your favorite channels will automatically appear in the far right-hand column of your screen
To add channels to your Favorites List:
  1. Press the SETTINGS button on your remote two times to access the More Settings page
  2. Use the ARROW buttons on your remote to navigate to Viewer: Favorites
  3. Press the OK button on your remote to view a complete list of channels in the middle column
  4. Use the ARROW buttons on your remote to navigate to each channel you wish to Favorite, and then press the OK button on the remote to add the channel to your Favorites List
  5. A blue ribbon symbol will appear beside each channel that you add as a Favorite
  6. When you have finished adding channels to your Favorites List, press the yellow A button on your remote to save your changes
To remove channels from your Favorites List:
  1. Press the SETTINGS button on your remote two times to access the More Settings page
  2. Use the ARROW buttons on your remote to highlight Viewer: Favorites
  3. Press the OK button on your remote to view a complete list of channels in the middle column
  4. All channels included in your Favorites List will be indicated with a blue ribbon icon
  5. Use the ARROW buttons on your remote to highlight any channel you wish to remove from your Favorites List and press the OK button on your remote
  6. When you have finished removing channels from your Favorites List, press the yellow A button on your remote to save your changes
To easily access Favorite Channels:  

Press the FAV button on your remote to automatically move to and between your Favorite Channels.
 

See Also
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How do I set Parental Controls?

With Whole Home DVR service, you can play and setup recordings from any of your boxes. To use Whole Home DVR, you must have a DVR and at least one other set-top box and subscribe to Whole Home DVR service. 

To access a recorded program from a non-DVR box, press the LIST on the remote control. In the Recordings menu, all of your DVR recordings will be listed.

If you begin watching a program on one box and wish to resume on another, stop the currently playing program on first set-top box, then access your recordings from the new set-top box. To watch a recording from the beginning, select ⇤. To watch a recording from where
you left off and see a menu of playback options, select ⦊.



 

See Also
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With Fioptics TV Everywhere, you now have access to some of the best shows, movies and live streams included in your Channel Package from your computer, tablet or smartphone.

See Also
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