COVID-19: We’re committed to being responsive to the needs of our customers. Learn about what we’re doing to keep you safe and connected, and self-serve resources for billing, common technical support tips and more. Learn More
First Time User? Register.
CB Rewards is our new Cincinnati Bell rewards program, providing residential account customers the opportunity to earn rewards and receive special offers.
To explore and use CB Rewards, simply log into your account and visit the CB Rewards tab. This tab can be found by logging in online or through the MyCB app. In this tab, you can see your rewards portal which will provide a complete breakdown of your rewards. Additionally, you can see:
Use your points - your way
Auctions give you the opportunity to bid on a particular item. Each item on auction carries an allotted auction time. The highest bid at the end of the auction time will be rewarded the item.
Sweepstakes give you the opportunity to use reward points to purchase a chance to win a contest. Each entry will carry a point value. Submit that number of points for an entry.
CB Shop gives you the opportunity to use reward points to purchase an item. Reward points used for an item are deducted from your account in exchange for the item.
Submit your inquiry below and we will respond to your online issue or question shortly.
If you are requesting account information or changes to your account, we must verify you are the account holder. Please enter the last four digits of the account holder's social security number below.
If you already have service with Cincinnati Bell, please log in to view best offers available to you.
We found more than one address in your account. Please select the address you wish to get best offers for.
If you already have service with Cincinnati Bell, please log in.
Please enter the address where you would like to receive service.
We found more than one street that matches the street name you entered. Please select your street from the list displayed.
Please enter the address to check Fioptics availability.
Our best services available for this address include:
Speeds up to 50 Mbps.
Watch over 375 channels and the best in HD.
With the best calling features available.
Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage
Choose only the features and services you want.
Speeds up to 5 Mbps.
Watch over 300 channels plus many in HD.
[timeframe]
Notify me when I can upgrade to Fioptics at this address.
Thank you for your interest in Cincinnati Bell Fioptics! We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood.
Your service has been placed on Vacation Service at your request. Please call 513-565-2210 to reinstate or make changes to your service.
Speeds up to 100 Mbps.
The address you entered was not recognized or not found in our service area. Please re-enter your address using the following tips:
Already have Fioptics Services? Log in to get customized information on your service.
Log in
Or select your services from images below for more information. If you are unsure of your service, please log in above to receive information for your account.
Next, tell us which set-top box you have. If you are unsure which set-top box you have, please log in here.