BATTERY BACKUP POLICY** Cincinnati Bell’s battery backup solution is available for a one-time charge of $99.99 which includes a one year warranty for normal wear and tear. If you do not purchase this option, be aware that during an electrical outage, your home phone service including calls to 911, security systems and medical monitoring devices reliant on home phone service will not work. Cincinnati Bell’s battery back-up solution will not power cordless telephones/handsets. The battery will provide home phone service for up to eight hours during a power outage. It will not back up your Internet or TV service (if applicable). This does not include talk-time, so if you make a call(s) during a power outage, it could last less than eight hours depending on how long your call(s) last. Cincinnati Bell recommends you only make emergency calls for this reason during a power outage. The estimated life of the battery is three to five years depending on how often the power goes out and battery condition and age. A red indicator light on the unit will designate when it needs replacing. It can be replaced by ordering a new 12 Volt 7 to 8 AMP battery online (e.g. Amazon) or visiting an appropriate retail location (e.g. Batteries & Bulbs). Online pricing can range from $12 to $40. Cincinnati Bell can also come to your residence and replace the battery for $99.99. More information including detailed instructions on how to replace a battery, acceptable battery types, and disposal can be found at www.cincinnatibell.com. *Battery Back-Up is only available for Fiber to the Home phone (voice) service customers. Copper based and multi-dwelling unit (i.e. apartments) customers’ home phone service is automatically backed up during power outages. If you are interested in Battery Back-Up, after you place your online order, please call (513) 565-2210 or use Cincinnati Bell’s Chat Service to have it added to your order.