Unlimited long distance service provided by Cincinnati Bell Any Distance and includes direct-dialed calls made from residence any time, any day to anywhere in the U.S. (including Puerto Rico, Hawaii and Alaska). Unlimited long distance plan is for wireline residential use only, as defined in tariff. $10 Unlimited Long Distance Fee not included.
Fioptics voice services require electrical power at your home to operate. Battery backup is available to power voice services during a power outage, but it will not power cordless phones or other electrical equipment that require power directly from an electrical outlet.
All other terms and conditions can be found on this website under Regulatory.
BATTERY BACKUP POLICY*
Cincinnati Bell’s battery backup solution is available for a one-time charge of $99.99 (8-hour) or $249.99 (24-hour) which includes a one year warranty for normal wear and tear.
If you do not purchase this option, be aware that during an electrical outage, your home phone service including calls to 911, security systems and medical monitoring devices reliant on home phone service will not work. Cincinnati Bell’s battery back-up solution will not power cordless telephones/handsets.
Depending on what BBU is purchased, the battery will last either 8 or 24 hours. The 8 or 24 hours is stand-by time, meaning if you make a phone call while the battery is in use, depending on the length of the call(s), age of the battery, number of power outages, and other factors, it might last less than 8 or 24 hours. Cincinnati Bell recommends a customer only make emergency calls during a power outage.
The estimated life of the battery is three to five years depending on how often the power goes out and battery condition and age. A red indicator light on the unit will designate when it needs replacing. It can be replaced by ordering a new 12 Volt 7 to 8 AMP battery online (e.g. Amazon) or visiting an appropriate retail location (e.g. Batteries & Bulbs). Online pricing can range from $12 to $40. Cincinnati Bell can also come to your residence and replace the battery for $99.99 (8-hour) or $179.99 (24-hour).
More information including detailed instructions on how to replace a battery, acceptable battery types, and disposal can be found at www.cincinnatibell.com/batterybackup.