10 Digit Dialing

In order for 988 to work in certain area codes, mandatory 10-digit local dialing will be implemented. If your area code is 513 or 859, you will need to dial the area code for all local calls starting on October 24, 2021.

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

Frequently Asked Questions

Click below to view Frequently Asked Questions regarding 10 Digit Dialing. 

Contact us

If you have any questions not addressed in the FAQ, please call 513.565.2210 or chat with an agent for additional assistance.