Cincinnati Bell & Butler Rural Electric Cooperative Partnership

   

Partnering to bridge the digital divide

Watch to learn more about how Cincinnati Bell has proudly partnered with Butler Rural Electric Cooperative to help bridge the rural digital divide in our region.

Frequently Asked Questions

  • When will service be available? Fiber Internet and Home Phone service will be available to a limited number of homes as early as July 2020. The majority of the 2,000+ addresses will be eligible for service in waves starting late 2020 and into 2021.
  • What Cincinnati Bell services will be available to BREC customers? Fiber Internet with speeds up to 1 Gig (1,000 Mbps) and Home Phone will be available, as well as the Premier Internet upgrade which includes Whole-Home Wi-Fi, Internet Security, 24/7 dedicated support for devices connected to your network, and wirecare protection. Fioptics TV availability is dependent on service address. Addresses that are considered out of territory will not be eligible for Fioptics TV, however Cincinnati Bell has a partnership with YouTube TV for a cable-free live TV alternative.
  • How will I know if my home is eligible for service? When an address becomes eligible, homeowners will be notified via mail from Cincinnati Bell that will include details on current offers at that time,  and how to order.
  • Are availability dates subject to change?  Yes, while availability estimates can be provided, several factors can impact the exact date of availability including construction delays caused by severe weather, timing of permit approvals, etc. Cincinnati Bell engineering works hard to maintain the planned schedule as closely as possible.
  • Will there be any non-BREC customers in this fiber build? Yes, there are a limited number of addresses throughout the build that will receive fiber due to the proximity to addresses served by BREC. A confirmation of these specific addresses may not be able to be provided in advance, but if an address becomes eligible for fiber, that home will be notified via mail from Cincinnati Bell when services are available.
  • Will Cincinnati Bell services be available to all BREC customers? There will remain approx. 3,000 addresses in the BREC customer footprint that will not be included in this fiber build. Cincinnati Bell and BREC are evaluating additional addresses and exploring funding options for future phases of the partnership.
  • How will BREC be involved in the buildout? BREC employees will not be involved in the fiber construction, maintenance or initial set-up in the home for the services, or have any Cincinnati Bell account information once services are installed. BREC will communicate updates to their customers as the project progresses.
  • Will anything be added to my BREC bill?  No, all Cincinnati Bell services will be billed directly by Cincinnati Bell. Cincinnati Bell offers printed bill, eBill, and also a mobile app to manage your account. 
  • Are there any BREC homes in Cincinnati Bell’s existing fiber footprint? Yes, there are some BREC customers who are already qualified for Fioptics, or may already be subscribers. Any address that is qualified will receive notification from Cincinnati Bell via mail when they are eligible to order, along with the services available.
  • Has COVID-19 impacted Cincinnati Bell installations and support? Cincinnati Bell is classified as an essential business and is operating to support new and existing customers during this time, while keeping employee and customer safety a high priority. You can learn more about steps being taken here. 
  • Will Cincinnati Bell Energy be part of the offering or partnership?  
    No, Cincinnati Bell Energy is available only to current Duke subscribers. By law, electric cooperative members are ineligible for this service.
     

If you’d like to check if your address is included in the upcoming fiber build, please click below to submit your address and contact information.

A Cincinnati Bell representative will get back to you shortly. If you experience any issues with the form, please email your name & address to communitysolutions@cinbell.com for assistance.

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