COVID-19: We’re committed to being responsive to the needs of our customers. We encourage you to find out what we’re doing to support you, including most current Contact Center and Retail store hours, new safety protocols for in-home technician visits, and quick self-serve options for billing, payment and online ordering. Learn More

We’re here for you, ready to support you

As your hometown communications provider, we’re prepared to meet the needs of the city during this unprecedented and challenging time. We are monitoring this situation closely and will continue to make decisions that balance the best interests of our employees with our commitment to our customers and our community. We will provide you with timely updates should we feel it necessary to take further precautions. Thank you as always for your business. We will get through this together. 


What we’ve done so far

The health of our customers, employees and our hometown community has always been our top priority. Learn more about the steps we’ve taken to help prevent the spread of coronavirus (COVID-19).

Business Resiliency

How we’re preparing for critical functions like our call center operations, networks and field services teams to support the community during the evolution of this situation.

Customer Support

All of the ways you as a customer can continue to get support and updates during this period.

Stay Connected

Let us help you ensure you’re able to stay connected to what matters most to you. We have 50+ locations in the Greater Cincinnati area that can provide you free Wi-Fi outside, still adhering to CDC guidelines.

  513.566.4101 or 1.888.CIN.BELL (1.888.246.2355)
Customer Service, Sales, Repair & Technical Support

Sunday-Saturday: 7:30 am - 10 pm

Some stores may be experiencing limited hours due to COVID-19. Click below for most current list of locations and hours. Additionally, many of our services can be installed via self-service, and we are adhering with CDC guidelines to ensure our customers, and technicians, are being safe.

Store Locations 

Online Ordering 


Stay informed and entertained with free content!

We know this is a challenging time, that's why Cincinnati Bell has worked with our TV partners to give all Fioptics customers free access to a variety of additional TV content options, like Showtime, The Movie Channel, CNN and more. Click below for a list of the channels and dates available. If you are interested in more free ways to keep you and your family connected while at home, visit our Connected at Home collection free online resources, from education to entertainment, fitness and more.

Free TV 

Connected at Home Guide 



Get the most out of your existing services

Keep everyone connected to work and school

Premier Whole-Home Wi-Fi

Internet everywhere you need it, from the upstairs corner bedroom to the basement.

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Fastest upload speeds in town with Fioptics.

Upload speeds are critical for working from home and online learning.

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Turn your phone or tablet into a TV!

Watch live TV, on any device, anywhere in your home.

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Stay connected when it matters most

All the calling features you need for working from home.

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Collaboration and meeting solutions

Video, audio, and web conferencing to satisfy the growing demands of mobile users.

Learn More
Cloud communications simplified

Full-feature cloud phone system with mobile and remote capabilities.

Learn More
A FAX in the cloud

Fax-Enable your email instantly without any need for a fax machine.

Learn More
Microsoft 365
Communication and collaboration tools

Anywhere and anytime access with Microsoft Office 365.

Learn More

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to stay updated on the measures we're taking and timely updates during this period.


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