COVID-19: We’re committed to being responsive to the needs of our customers. We encourage you to find out what we’re doing to support you, including most current Contact Center and Retail store hours, new safety protocols for in-home technician visits, and quick self-serve options for billing, payment and online ordering. Learn More

How you as a customer can continue to get support during this period:

1. My Cincinnati Bell Account 
Log into your My Cincinnati Bell account to view and manage all aspects of your Cincinnati Bell services, including:
  • View your current bill, check outstanding balances, and make payments.
  • Add or remove services
  • Change TV channel lineup packages, order premium channels, order pay-per-view events.
  • View your scheduled appointments. Conveniently cancel or reschedule appointments.
  • Sign up to receive proactive notifications about upcoming appointments, when your bill is ready, payment reminders, and special offers.
You can access your My Cincinnati Bell account via our website: 

VISIT MY CINCINNATI BELL 
 


Or by downloading the My Cincinnati Bell mobile app: 

DOWNLOAD APP

2. Outage Search
Search for outages in your area using your phone number or street address using our online outage search tool.

SEARCH FOR AN OUTAGE

3. Online Help Center
You can search our comprehensive library of resource articles and FAQs either on our website of through the My Cincinnati Bell app to find answers to general troubleshooting questions. Here are a few examples of popular search topics:  To search other troubleshooting topics, click below.

VISIT HELP CENTER
 
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