COVID-19: We’re committed to being responsive to the needs of our customers. We encourage you to find out what we’re doing to support you, including most current Contact Center and Retail store hours, new safety protocols for in-home technician visits, and quick self-serve options for billing, payment and online ordering. Learn More

We care about our customers, employees, vendors, community. What we’ve done so far:

  • The practices we have put in place are in line with the guidance shared by the CDC and government health officials around the world
  • Implemented corporate and personal travel restrictions for employees and vendors, cancelled events, and deployed hand sanitizer to all office locations
  • Enabled work from home for many employees by equipping them to safely support customers remotely, leveraging our communication and cloud technologies
  • Established a business resiliency team to respond to inquiries from customers regarding our internal planning in response to this event
  • Helped critical local organizations prepare for the situation with expanded Internet, communications and conferencing solutions to support unprecedented bandwidth demands and remote access needs for employees 
 

What has changed with state-wide shelter-in-place orders?
As an essential business in our community providing communications and internet connections to consumers and businesses during this critical time, we continue to implement recommended precautions by government and health officials in order to keep our employees and the customers they are serving, safe. 
 
As a result of the most recent shelter in place orders, additional safety protocols have been implemented. 
 
Our Retail Stores have implemented the following additional safety measures: 

  • Special shopping hours from Noon to 1 P.M. (Mon-Sat) exclusively for seniors and high-risk groups to receive assistance and questions with service.  
  • Limiting the number of customers who are in our stores at any one time. Signage at the front door will direct visitors to call for access.
  • Based on CDC recommendations, Social Distancing spaces of 6 feet have been marked to minimize exposure of customers and employees. 
Our Field Operations teams have also implemented additional safety measures including: 
  • Equipped technicians with hand sanitizers, wipes and nitrile gloves.   
  • Pre-health screening survey to determine if anyone in the household has been sick, had a fever or recently symptomatic. If so, appointments will be rescheduled 2-3 weeks out  
  • A review of steps taken with the customer, and a discussion about additional precautions if requested, up to and including washing hands multiple times throughout the appointment  
  • At the direction of the Governor’s office we are asking that as an additional measure to ensure the safety of our employees and customers, each employee whose duties involve in-person visits to customer premises are asked to take their temperature within 2 hours prior to the start of their work tour. If any sign of fever, they are to remain home and contact our Health Services dept., who will prescribe self-quarantine for the recommended 14 days if needed  
  • We are actively evaluating possible solutions that would further reduce time onsite or interaction between our technicians and customers. 
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