COVID-19: We’re committed to being responsive to the needs of our customers. We encourage you to find out what we’re doing to support you, including most current Contact Center and Retail store hours, new safety protocols for in-home technician visits, and quick self-serve options for billing, payment and online ordering. Learn More

Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you. Please call:

  • 513-566-4101 for Residential Customers
  • 513-241-2899 for TDD/TTY Customers
  • 513-566-5050 for Business Customers

If you are unable to resolve your problem, contact:

Customer Service Manager
Cincinnati Bell Telephone Company
P.O. Box 693 
Cincinnati, Ohio 45201
Phone: 513-565-6005

If you are still not satisfied, contact one of the following:

Public Utilities Commission of Ohio
Consumer Services Department
180 E. Broad Street
Columbus, Ohio 43266-0573
Toll-free hotline: 1-800-686-7826 
TDD/TTY toll-free: 1-800-686-1570

Public Service Commission of Kentucky 
211 Soward Blvd
P.O. Box 615
Frankfort, KY 40602-0615
Toll-free hotline: 1-800-772-4636

Indiana Utility Regulatory Commission 
Consumer Affairs
302 West Washington Street 
Indiana Government Center-South
Indianapolis, Indiana 46204 
Toll-free hotline: 1-800-851-4268

You may also contact the following:

Office of the Consumers' Counsel 
77 South High Street
Columbus, Ohio 43266-0550
Toll-free: 1-877-PICKOCC (1-877-742-5622)

Office of the Attorney General 
P.O. Box 2000
Frankfort, Kentucky 40602-2000 
Toll call: 1-502-573-2200

Office of Utility Consumer Counselor 
501 State Office Building 
Indianapolis, Indiana 46204-2208 
Toll call: 1-317-232-2494