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Consumer Rights

We welcome the opportunity to discuss any concerns you may have. If you feel we have not fully addressed your questions or concerns, a supervisor is available to assist you.

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Consumer Responsibility and Unlawful Use

Under the Federal Communications Commission's Registration Program, you may supply your own telephone equipment and connect it directly to the telephone network. 

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Special Needs & Services

If you are hearing or speech-impaired, or have other physical difficulties using the phone, Cincinnati Bell has solutions. 

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Lifeline

Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers iwth their telephone service needs. These programs provide special discounts when obtaining service and provide a monthly service discount as well. All programs are available for new and existing customers of Cincinnati Bell.

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Harassing Calls

It is a crime under state and federal law for anyone to make obscene or harassing telephone calls. 

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Services & Charges

The charge for repair and/or installation work in your home are based in the length of time require to complete the request.

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Network Management

Learn more about how Cincinnati Bell manages the Wireline network.

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10-Digit Dialing Notice

All customers with 317, 463, 937 and 326 area codes must dial area code + telephone number for all local calls.

937 & 326 details

317 & 463 details