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Help Center / Internet / Equipment

Equipment

Unplug the modem from the power outlet or power strip. Plug in a lamp or other known working device into the outlet that the modem is plugged into. If the lamp/device doesn't work this might indicate that your outlet or power strip is having an issue. Ensure power strip is on. Plug your modem or set to box directly into power outlet.

If the lamp/device works this may indicate an issue with your modem. Please contact Technical Support at 513-565-9890 for further assistance.

See Also
What equipment do I receive?
Why and how do I reboot my modem/gateway?

Electronics are not built to constantly be running at all times, and power cycling (a fancy way of saying unplugging the power cord) helps with most issues.  Like other electronics, one of the biggest reasons you may benefit from rebooting your modem is because when you leave your modem on for too long, it will tend to stop performing at its best after a while.  Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues, which also affect your TV service that is being transmitted over an internet connection.  By unplugging the power cord from the back of the modem you are giving it the breather it needs. 

Another reason is that when your modem is on all day, every day, it is slowly desynchronizing from the Internet Service Provider (ISP). This desynchronization causes the packets you are sending and receiving to become corrupt, requiring them to be resent, and thus, lowering your speed.

Try unplugging your modem on a monthly basis to stay proactive. This will not cause any harm to your electronics as it is simply a way of rebooting the system. If your problems continue please call your local NU-Telecom office and a representative will lend a helping hand.

See Also
I need help with my Cincinnati Bell wireless modem, where can I find information?
What if my modem/gateway does not have power?

Your Cincinnati Bell wireless modem comes preconfigured with what we have determined through testing to be the optimal settings for connecting to our network. Most alterations to those settings are not supported by our technical support team (with the exceptions of the wireless networking and firewall settings). For information on wireless networking you can see the topic “How do I set or change my SSID/Encryption key?"

See Also
Why and how do I reboot my modem/gateway?
What if my modem/gateway does not have power?

You will receive a modem from Cincinnati Bell based upon the level of service you have ordered. Along with the Modem you will get a power cord, Ethernet and phone cables that may be needed during your install. Depending on the facilities available in your area, you may also receive a kit containing inline phone filters to be installed on your phone cords (but not the cord running to your modem).

If you have ordered services other than Internet from Cincinnati Bell, you may receive additional equipment.

See Also
What equipment do I receive?
What if my modem/gateway does not have power?