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Help Center / Internet / Equipment

Equipment

Unplug the wireless gateway from the power outlet or power strip. Plug in a lamp or other known working device into the outlet that the wireless gateway is plugged into. If the lamp/device doesn't work this might indicate that your outlet or power strip is having an issue. Ensure power strip is on. Plug your wireless gateway or set to box directly into power outlet.

If the lamp/device works this may indicate an issue with your wireless gateway. Please contact Technical Support at 513-565-9890 for further assistance.

See Also
What equipment do I receive?
What if my wireless gateway does not have power?

Remove the power cable from the back of the gateway/extender. Confirm all of the lights are off on the gateway/extender. Wait 10 seconds. Plug the power cord back into the gateway/extender. Give the system 1-2 minutes to to return to normal operation. 

See Also
Additional Internet Equipment (WAP, boosters, MoCA, etc.)
I need help with my Cincinnati Bell wireless gateway, where can I find information?

Your Cincinnati Bell wireless gateway comes preconfigured with what we have determined through testing to be the optimal settings for connecting to our network. Most alterations to those settings are not supported by our technical support team (with the exceptions of the wireless networking and firewall settings). For information on wireless networking you can see the topic “How do I change my Network Name/SSID & Password?"

See Also
Why and how do I reboot my wireless gateway?
I need help with my Cincinnati Bell wireless gateway, where can I find information?

You will receive a modem from Cincinnati Bell based upon the level of service you have ordered. Along with the wireless gateway you will get a power cord, Ethernet and phone cables that may be needed during your install. Depending on the facilities available in your area, you may also receive a kit containing inline phone filters to be installed on your phone cords (but not the cord running to your wireless gateway).

If you have ordered services other than Internet from Cincinnati Bell, you may receive additional equipment.

See Also
I need help with my Cincinnati Bell wireless gateway, where can I find information?
Why and how do I reboot my wireless gateway?