How Can We Help You?

Browse or search below to find the information you're looking for.

 

Lifeline


Lifeline is a government supported benefit for qualifying low-income consumers. Lifeline provides a discount on phone services OR broadband Internet services to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. 

Please visit www.cincinnatibell.com/lifeline for additional information. 

See Also
Who do I call if I have questions regarding Lifeline?
Who is eligible for Lifeline?


Ohio residence can choose to have a monthly discount of $7.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service.

Kentucky residence can choose to have a monthly discount of $10.25 applied toward local telephone service or $9.25 applied toward qualifying Internet service

Please visit www.cincinnatibell.com/lifeline for more information. 

See Also
Who do I call if I have questions regarding Lifeline?
What is the Lifeline discount?

Customers who participate in certain social service programs or whose annual household income is below a specific threshold are eligible for Lifeline. The qualifying programs and income levels vary by state. In Cincinnati Bell’s service area, the eligibility standards are as follows:
  • Federal Public Housing Assistance (Section 8)
  • Survivor Pension Benefits Program 
  • Medicaid 
  • Veterans Pension Benefits Program 
  • Supplement Nutrition Assistance Program (SNAP)
  • Income 
  • Household income at or below 135% of the federal poverty level. For 2020, 135% of the poverty level is the following:
Household Size Annual Income Monthly Income
1 $17,226.00 $1,435.50
2 $23,274.00 $1,935.50
3 $29,322.00 $2,443.50
4 $35,370.00 $2,947.50
5 $41,418.00 $3,451.50
6 $47,466.00 $3,955.50
7 $53,514.00 $4,459.50
8 $59,562.00 $4,963.50
Each Add'l Person $6,048.00 $504.00 






 





 

See Also
How do I know if I qualify for Lifeline and how do I apply?
Who do I call if I have questions regarding Lifeline?


Eligible customers must verify their eligibility through the National Verifier database. Customers can utilize the consumer portal at www.checklifeline.org to determine eligibility, they may mail their completed application and all supporting documentation to the Lifeline Support Center or they may go to an authorized Cincinnati Bell retail store where an associate may help them determine eligibility. All applications are subject to verification of the applicant's eligibility for Lifeline through the National Verifier.

Cincinnati Bell may not grant Lifeline benefits to those that do not qualify in the National Verifier. If the customer chooses to mail their documentation to the Lifeline Support Center please mail all paperwork to:

Lifeline Support Center
PO Box 7081
London, KY 40742

Note: An application for Lifeline is not an applications for new telephone or internet service. Consumers wanting to establish new service must contact Cincinnati Bell to establish service and return the completed Lifeline application.

See Also
Can I have a Lifeline discount on my Home Phone and Internet at the same time?
Who is eligible for Lifeline?

A copy of the Cincinnati Bell Lifeline application can be downloaded from this website using the links below.

Lifeline Application
Fill out the form and send to:
Lifeline Support Center
PO Box 7081
London, KY 40742

Lifeline Application Applications are also available by calling Cincinnati Bell at 513-565-LIFE (5433) and from select social service agencies/organizations.
 

       

See Also
What is Lifeline?
How do I know if I qualify for Lifeline and how do I apply?


Consumers with questions regarding Lifeline should contact a Cincinnati Bell telephone Lifeline representative at 513-565-LIFE(5433) - Monday through Friday, 7:30 AM to 7:00 PM and Saturday 7:30 AM to 5:00 PM EST. Customers can also visit: www.lifelinesupport.org for questions regarding the application process. 

See Also
What is the Lifeline discount?
Can I have a Lifeline discount on my Home Phone and Internet at the same time?