Using your Internet service to infringe copyrights is illegal and a violation of Cincinnati Bell's High Speed Internet Terms of Service and Acceptable Use Policy, which apply to all users of your account, and could result in the suspension or termination your Fioptics/Zoomtown service.
Acceptable Use Policy
If your computer is being used in the exchange of unauthorized copies of copyrighted material (music, movies, television shows, or software), Cincinnati Bell requests that you take action to stop the copyright infringement. Copyright infringement is a violation of Cincinnati Bell's Acceptable Use Policy (AUP). You can review the Internet AUP under paragraph 3 of the residential Fioptics/Zoomtown Terms & Conditions.
Definition of Notice of Claimed Copyright Infringement
Cincinnati Bell receives notices from copyright holders, or their designated agents, claiming a Cincinnati Bell Internet subscriber has used or acquired copyrighted work(s) without authorization from the copyright holder. This is called a "Notice of Claimed Copyright Infringement."
File a Notice of Claimed Copyright Infringement
Cincinnati Bell recognizes the importance of protecting copyright holders and prohibits the use of its systems or network for infringing activities. you can provide notice of claimed copyright infringement if you believe that Cincinnati Bell, one of our affiliated entities or one of our customers is infringing your copyright. For information on how to provide notice of claimed copyright infringement, click here.
Filing a Copyright Counter-Notification
If you believe that your service was not used to commit the alleged infringement, you believe that you have legal ownership of the material in question, or you have another legal right to file a counter-notice, you can file a copyright counter-notification with Cincinnati Bell.
When you file a copyright counter-notification, Cincinnati Bell will forward your notification to the copyright holder or its designated agent. This means that your notice, including your name, address and contact information will be shared with the copyright holder or its designated agent.
Understand that filing a counter-notification is not simply a proclamation of your innocence. Your decision to send one to a Copyright Owner could result in litigation against you which could prove expensive and burdensome. Before you exercise your right to file a counter-notification it is strongly recommended that you consult an attorney. For information on how to file a copyright counter-notification, click here.
The resources below will provide you with more information on copyright infringement.
Summary of the Digital Millennium Copyright Act
OnGuard Online's P2P Security
Obtaining Files Legally
You can obtain affordable music, movies, and television shows from a variety of sources. Some include:
Pandora© Internet Radio
Slacker Personal Radio
Movies and Television Shows
For a list of online movie and TV sites available for Fioptics TV subscribers, visit Fioptics TV Everywhere. Additional online movie and TV sites include Hulu and Netflix.
Request to Pay
Cincinnati Bell does not ask for any payments related to copyright infringement. It's possible you may receive an email or pop-up on your computer that accuses you of copyright infringement and is connected with a fake payment site used to collect credit card numbers. You can view an example of one of these fraudulent sites and get more information by clicking here.
Cincinnati Bell respects your privacy and as a matter of principle and general policy we do not monitor how you use your internet service. While Cincinnati Bell is required by law to inform you of this complaint, we have not provided any of your personal identifying information to the copyright owner.
The complaint by the owner or agent references an IP address, which (for the sole purpose of sending this notification) we have matched to your account based on the time of the alleged infringement. The copyright holders utilize various computer tools to track the sharing of movies, music, and other media over the Internet. Cincinnati Bell uses the IP address, date, and time from the owner's notice of alleged infringement to determine which customer is being accused of committing the copyright violation. Once identified, Cincinnati Bell will send a letter relaying the specific details of the complaint to the customer being accused.
However, Cincinnati Bell respects your privacy and as a matter of principle and general policy we do not monitor how you use your internet service, so we don't know whether the complaint we received is accurate. In addition, we do not reveal our customers' identity to the complainant unless required by law to do so (if, for example, a copyright owner sends Cincinnati Bell a subpoena in the course of a lawsuit against you for copyright infringement.)
One notable exception is if you file copyright counter-notification disputing the claim. For more information regarding the counter-notification process, click here or refer to the counter-notification information available at www.copyright.gov.
Results of Notice
It is possible the copyright holder could take legal action against you. The copyright owner has made serious allegations against you. Copyright infringement is a violation of the law. And, willful infringement with intent to profit is also a federal crime. A copyright infringer could be subject to a $150,000 penalty for each infringement. You should consult your own attorney for legal advice. Click here to review the government's summary of the Digital Millennium Copyright Act (DMCA).
Also, Cincinnati Bell may have to suspend or disconnect your service as a result of repeat copyright infringements. You can review Cincinnati Bell's Acceptable Use Policy under No.3 on this page.
Removing Infringing Content and Searching Files
It's important to remove or disable access to all movies, music, files and other content and materials specified in the notice, as well as any others that you may be posting, storing, transmitting or sharing (on a "peer-to-peer" basis or otherwise) without the permission of the copyright owner. For more information on searching for files or folders within Windows© XP, click here. For Windows© Vista and 7, click here. And, for Windows©8, click here.
Tips for keeping your home computer secure
Educate all computer users in your home regarding copyright infringement.
Explain that downloading copyrighted material without permission from the copyright holder is against the law. Virtually all music, movies, television shows, software, etc. that can be purchased in a store or online is copyrighted material. Also, discourage the use of peer-to-peer software and provide alternatives for downloading copyrighted material.
Be sure to check all computers on your home network for the infringing material.
The Notice of Copyright Infringement will list the work(s) infringed upon. Perform a search on all computers within your home for the title. Alternatively, you can use this free tool that will scan your computer and generate a list of movies or television files and common peer-to-peer file sharing applications installed on the computer.
Ensure your computer is free of viruses.
It is possible that a computer virus has compromised your computer and is triggering the exchange of copyrighted material. If you believe your computer might be infected, perform an online virus scan. It's important that all computers in your home have an all-in-one security suite and that it's kept up-to-date with the latest definitions. If you are lacking complete protection for your computer, consider Cincinnati Bell's All-In-One PC Protection.
If you use a wireless router, ensure that it's encrypted.
If someone accesses your home network without your knowledge or authorization, you may still be held responsible for their activities. That's why it's important that you encrypt your wireless network with a password. To find out how to do this, please contact the Fioptics/Zoomtown Help Desk at 513-566-4358 or visit www.cincinnatibell.com/wifihelp.
Time Specified On Notice
The time cited in the copyright notice may not be the date and time at which you downloaded the material. It may be the time the material - which was stored on your computer - was accessed by someone else. You may still be held responsible by the copyright holder even if you were not actively involved in sharing at the time. If the file is on your computer, and if your computer is turned on and connected to the internet, the material may be available for others to access without your permission.